Healthcare Customer Service
5 days ago
Start the year right Apply now, and start on January 2026
BENEFITS/PERKS
- 13th and 14th month salary guaranteed
- Performance Incentive Plan / Yearly Bonus
- Retirement Program and Group Life Insurance
- Hybrid Work Set-up
JOB DETAILS / ROLE PURPOSE
Our Customer Service/Care Advisors support customers are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must be focused with meeting the needs of our clients as well as collaborate with other departments, consistently delivering a high quality of service and committing to continuous improvement.
KEY RESPONSIBILITIES
Key responsibilities will include, but are not limited to, the following:
- Responding to queries regarding coverage, claims, hospitalisation, complaints
- Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses
- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
- Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
- Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
- Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention
KEY REQUIREMENTS
- Previous Call Center experience in a Healthcare Account is required
- Bachelor's Degree, Medical Allied preferred
- Can work with minimal supervision and comfortable working with deadlines
- Strong Knowledge of Microsoft Office (Excel, Word)
- Must be willing to work in rotating shifts
- Must be flexible to work on Philippine Holidays
- Must be willing to work onsite in Makati for the first few months
- Can start ASAP
- Fluent English
-
Customer Service Assistant
3 days ago
Makati City, National Capital Region, Philippines HALCYON MARINE HEALTHCARE SYSTEMS INC. Full time ₱200,000 - ₱300,000 per yearJob Details:Male or Female.Any 4 or 2 years related degree course.With at least 1 year background in Customer Service in any industry.Good interpersonal skills, problem solving skills and resolving conflict.Self starter, multi-tasking and can work under pressure and tight schedule.Quality focus and analyzing information.Very good communication skills and...
-
Customer Service Associate
5 days ago
Makati City, National Capital Region, Philippines Halcyon Marine Healthcare Systems Inc. Full time ₱200,000 - ₱300,000 per yearJob Description:Prepares clinic facilities and equipment before operations.Resolves operational issues promptly with concerned units.Monitors patient flow and recommends process improvements.Coordinates rush and endorsed patients for timely processing.Analyzes and reports patient survey results to management.Acts as triage officer and escalates concerns when...
-
Customer Service
3 days ago
Makati City, National Capital Region, Philippines OpenMed Inc. Full time ₱240,000 - ₱360,000 per yearWho is Carenet health?For eight consecutive years, Inc. Magazine named Carenet Health as one of America's fastest-growing private companies. Today, we are the premier healthcare engagement and telehealth partner, supporting one in five Americans in four areas of expertise—engagement, telehealth, clinical support and healthcare advocacy and navigation. We...
-
Healthcare Customer Service Representative
5 days ago
Makati City, National Capital Region, Philippines R1 RCM Full time ₱900,000 - ₱1,200,000 per yearWhat will you do in this role?You will be responsible for providing expertise and excellent customer service support that meet the needs of our patients by educating them on balance billing, payment processing, available payment arrangement, dispute resolution, collecting accurate insurance information, verifying benefits and eligibility, appointment...
-
Healthcare Representative
5 days ago
Makati City, National Capital Region, Philippines Metacom Careers Full time ₱3,000,000 - ₱6,000,000 per yearRole DescriptionThis is a full-time, on-site role for a Healthcare Representative located in Baliuag. The Healthcare Representative will handle daily customer interactions, provide outstanding customer service, and educate clients about healthcare solutions. The role involves building strong professional relationships, providing training and support for...
-
Quezon City, National Capital Region, Philippines BruntWork Full time $30,000 - $60,000 per yearThis is a remote position.Schedule: Full-time (35+ hours per week) Monday to Friday 9am to 5pm ESTClient Timezone: Eastern Time (Ohio)Client Overview: A growing healthcare technology company revolutionizing how developmental disability services are delivered through innovative paperless documentation systems. They're focused on making a real impact in the...
-
Customer Service Advocate
5 days ago
Makati City, National Capital Region, Philippines ImageNetLLC Full time ₱250,000 - ₱500,000 per yearHealthcare Customer Service Advocate (Medical & Dental Claims | Remote)Join a team that makes a real difference in people's lives—one call at a time.If you're passionate about healthcare, have an eye for detail, and thrive in a fast-paced environment, this is your opportunity to grow your career while working from the comfort of your homeAbout the Role:As...
-
Healthcare Customer Service Representative
5 days ago
Quezon City, National Capital Region, Philippines Metacom Full time ₱18,500 - ₱20,500 per yearSalary Package:No CCE: ₱18,500 + ₱1,250 Allowance1–11 months CCE: ₱19,500 + ₱1,250 Allowance12 months & up CCE: ₱20,500 + ₱1,250 AllowanceJob Responsibilities:Handle inbound healthcare inquiries from US customersAssist members with pharmacy and prescription concernsProvide clear and accurate information about benefits and servicesMaintain...
-
Makati City, National Capital Region, Philippines Metacom Full time ₱144,000 - ₱600,000 per yearJob Description:Handle inbound calls and assist healthcare members with benefits, claims, and account inquiries.Qualifications:HS / SHS graduates acceptedWith or without BPO experienceGood communication skillsWilling to work onsite in MakatiBenefits:Paid training | HMO | Government-mandated benefits | Night differential | Performance incentivesJob Type:...
-
Makati City, National Capital Region, Philippines Metacom Full time ₱144,000 - ₱288,000 per yearJob Summary:Handle inbound calls and assist healthcare members with benefits, eligibility, and account concerns.Qualifications:HS / SHS graduates acceptedWith or without BPO experienceGood communication skillsWilling to work onsite in MakatiBenefits:Paid training | HMO | Government-mandated benefits | Allowances | Performance incentivesApply via Indeed to...