Analyst - Order Management - Lead to Cas

Manila

Philippines

Job Family

Delivery Operations (Non-Voice)

No. of Positions

20

Job Description (Posting).

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by

To learn more about how we can supercharge progress for you, visit

Analyst-Order Management-LTC

Job Summary

The Order Management Analyst plays a crucial role in enhancing the efficiency of business operations by identifying issues and optimizing activities within the delivery process. This position focuses on leveraging expertise in order management to implement solutions and improvements that drive customer satisfaction and streamline workflows. (1.) Key Responsibilities

1. Analyze And Identify Root Causes Of Issues In Order Management Processes, Implementing Quick Resolutions And Enhancements To Improve Assigned Tasks And Projects.
2. Develop And Implement Best Practices In Order Processing To Enhance Efficiency And Accuracy In Customer Order Fulfillment.
3. Generate Precise And Detailed Reports On Order Status, Inventory Levels, And Process Efficiencies To Monitor Business Health And Identify Areas For Improvement.
4. Define Business Requirements For Process Workflow Enhancements, Ensuring Alignment With Customer Experience Goals And Organizational Objectives.
5. Build And Maintain Effective Relationships With Clients And Internal Teams To Facilitate Smooth Order Processing And Implement Functional Improvements.
6. Handling And Processing Customer Orders From Receipt To Delivery, Ensuring All Details Are Accurate And Complete

Skill Requirements

1. Strong Understanding Of Order Management Processes And Erp Tools

2. Proficiency In Data Analysis And Reporting, Utilizing Tools Such As Excel And Erp Systems

3. Familiarity With Inventory Management Practices And Service Mindset Principles

4. Basic Knowledge Of Customer Service Best Practices And Relationship Management

Certification

1. Optional Certifications In Order Management Or Erp Tools Are Valuable For This Role.

Employee Group

Business Line FT

Entity

BSERV

Auto req ID

1640658BR

Expected Date of Closure

31-Dec-2025

Skill (Primary)

Domain Competencies (BSERV )-Finance & SCM Ops-Order Management

Skill Level 3 (Secondary Skill 1)

Functional DPO-Functional-ERP tools

Skill Level 3 (Secondary Skill 2)

Behavioral Competency (BSERV )-Service-Service Mindset

Skill Level 3 (Secondary Skill 3)

Domain Competencies (BSERV )-Lead to Cash-LTC- Collections & Helpdesk