Middle Customer Support Engineer

2 hours ago

Philippines ELEKS Full time

ELEKS Customer Support Office is looking for a Middle Customer Support Engineer (L2) in the Philippines.

ABOUT CLIENT

The Shared Support team is a specialized, advanced group that provides high-quality services to various small and midsize organizations worldwide. Our department's culture prioritizes proactiveness, professionalism, transparency, continuous learning, flexibility, and respect. We aim to establish long-term relationships with our customers, offering dependable support and development practices to improve system reliability and adapt to evolving business needs.

REQUIREMENTS
  • 2+ years of relevant experience
  • Good understanding of computing concepts, hardware, and terminology
  • Linux operating system administration
  • Experience with cloud and virtualization (AWS or Azure)
  • Previous monitoring and tools configuration experience (DataDog/New Relic/Azure monitoring/AWS cloud watch)
  • Basic Network fault finding and diagnostics
  • Basic Database administration
  • Upper-Intermediate English (written and spoken)
RESPONSIBILITIES
  • Gather all required information to start the issue investigation
  • Investigate and reproduce customer issues
  • Promptly resolve service requests, events, and incidents to the satisfaction of all
  • Monitor various IT systems and adapt the monitoring thresholds
  • Document all resolutions through the support desk system, and produce and maintain the documentation on IT processes
  • Take ownership to resolve or escalate customer requests under SLAs and incident management protocols
WHAT YOU WILL GET WITH ELEKS
  • Close cooperation with a customer
  • Challenging tasks
  • Competence development
  • Ability to influence project technologies
  • Team of professionals
  • Dynamic environment with low level of bureaucracy
ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.

Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.

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