Workforce Analyst

Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...

As a Workforce Supervisor, you will be responsible for overseeing the day-to-day workforce operations, ensuring that staffing levels align with business needs and service level targets. You will lead a team of schedulers and real-time analysts, ensuring accurate forecasting, schedule adherence, and intraday performance management. This role requires strong...

Lead the development of long-term and short-term staffing strategies based on forecasted call volumes, operational trends, and business requirements.Develop accurate forecasts for call volumes, service levels, and operational activities. Ensure the right staffing levels are maintained to meet performance targets across multiple business units.Oversee...

Dialer Management Analyst, Workforce Management - Position TitleDialer Campaign Management:Design, configure, launch, and manage outbound dialer campaigns (e.g., Predictive, Power, Preview, Progressive) to align with business objectives and client requirements.Monitor dialer performance in real-time, including dial ratios, connect rates, answer rates, agent...

Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to...

Summary This position will be responsible for insuring optimal forecasting, staffing and schedule compliance levels for existing programs and forecast future staffing needs to support recruitment efforts. In addition, this position will work closely with Program Directors to assess impact of daily absences, changes in call volumes, etc. In addition this...

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAt Acquire Intelligence, our mission is to help business work smarter.We bring together the best people, efficient...

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAt Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient...

OverviewThe WFM Data Analyst will support client engagements through the collection, validation, and analysis of workforce management and contact center data. The Analyst will be responsible for transforming raw data into meaningful insights that guide decision-making and inform solution design. This role requires strong technical proficiency, attention to...

JOB TITLE: Realtime AnalystLocation: Quezon City, Pasig and TaguigPosition Type: Full TimeWork Set up:On siteSchedule:Shifting ScheduleHeadcount:4Start Date:ASAPSalary Package: 30,000- 35,000Job OverviewWe are looking for an experienced Real-Time Analyst to join our Workforce Management (WFM) team. The successful candidate will be responsible for monitoring...