Virtual Dispatcher

We're looking for a highly organized and proactive Virtual Dispatcher & Administrative Assistant to help manage the daily operations of a growing business. In this role, you'll oversee scheduling, coordinate tasks, handle customer communications, and provide essential administrative support. The right candidate will be detail-oriented, adaptable, and confident using AI tools to streamline workflows and boost efficiency.

Key Responsibilities

• Oversee day-to-day scheduling and ensure smooth coordination of tasks and operations.
• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Maintain accurate records of customers, appointments, and service requests in the CRM system.
• Provide administrative support including document management, data entry, and report preparation.
• Monitor workflows and leverage AI-powered tools to automate tasks and improve efficiency.
• Ensure team schedules are followed, handling adjustments and resolving conflicts as needed.
• Maintain clear communication with both customers and internal teams to address issues quickly.
• Analyze operational data and prepare reports to identify areas for improvement.

Required Skills

• Native-level English proficiency with strong verbal and written communication skills.
• Hands-on experience with AI tools and workflow optimization (AI for operations is a plus).
• Excellent organizational and multitasking skills to handle diverse responsibilities.
• Background in scheduling, customer service, and administrative support.
• Ability to work independently and efficiently in a remote environment.
• Strong attention to detail and adherence to structured processes.
• Proficiency with CRM systems and communication platforms.

Preferred Skills

• Familiarity with AI-driven operational tools and automation platforms.
• Quick learner with the ability to adapt to new software and systems.
• Prior remote work experience in a fast-paced environment.
• Strong problem-solving abilities with effective task prioritization skills.

Why Work With Us

This is a fully remote opportunity where you'll join a supportive, growth-oriented team and contribute directly to operational success. You'll work with innovative AI solutions, enjoy a flexible and performance-driven environment, and have opportunities for professional development as the business continues to scale. If you're passionate about operations, technology, and efficiency—and want to make an impact—we'd love to hear from you.