Customer Service Representative

7 days ago

Guadalupe Cebu, Philippines 3 PLEX INTERNATIONAL INC Full time

About the role

Join the dynamic team at 3 PLEX INTERNATIONAL INC' as a Customer Service Representative / Logistic Account. In this full-time role based in Guadalupe Cebu City Cebu, you will be responsible for providing excellent customer service and supporting the company's logistics operations.

What you'll be doing

  • Handle inbound customer inquiries via phone, email, and chat, ensuring a positive customer experience
  • Process customer orders and logistics requests in a timely and accurate manner
  • Liaise with internal teams and external partners to coordinate and track shipments
  • Resolve customer issues and complaints, identifying root causes and implementing solutions
  • Maintain detailed records and documentation of all customer interactions and activities
  • Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

  • At least 1 year of experience in a customer service or logistics role, preferably in the call centre industry
  • Strong communication and interpersonal skills with the ability to adapt your style to different customers
  • Excellent problem-solving and analytical skills to identify and resolve customer issues
  • Proficiency in using computer systems and software, including CRM and logistics management tools
  • Fluency in English and the local language, both verbal and written
  • A customer-centric mindset and a genuine passion for delivering exceptional service

What we offer

  • Competitive salary and performance-based bonuses
  • Comprehensive health and wellness benefits
  • Opportunities for career growth and development
  • A supportive and collaborative work environment
  • Free meals and transportation allowance

About us

3 PLEX INTERNATIONAL INC' is a leading provider of logistics and supply chain solutions, serving clients across a wide range of industries. With a strong commitment to innovation and customer satisfaction, we are continuously expanding our services to meet the evolving needs of our customers. Join our team and be a part of our exciting journey

Apply now to become our next Customer Service Representative / Logistic Account.

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