Flight and Reservations Representative

4 days ago

Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱216,100 - ₱267,240 per year

"Airline Specialist"

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Responsible for handling inbound and outbound calls from any part of the globe that the call originates from

Equipped to handle all general reservations and deal with changes to all reservations

Process refunds to passengers and answer general airline and reservation queries

Handle mileage plus reservations and queries

Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor

Ensure accurate documentation of customer profiles/reservations

Handle customer complaints and provide first time resolution

Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems

Keep all company information which includes customer information confidential and secured

What are we looking for?

-At least 2 years in college with no back subjects or SHS Grads with Diploma.

-Minimum of6 months BPO voice international experience.

-College Graduates with no call center background is welcome to APPLY

-Must be amenable to work on-site.

-Can start ASAP

-Above Average English Communication Skills.

GUARANTEED 1 DAY HIRING PROCESS

Job Types: Full-time, Permanent

Pay: Up to Php22,610.00 per month

Benefits:

  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Highest educational attainment:
  • Total BPO International voice experience:
  • Active email:
  • Current location:
  • Unemployed?

Education:

  • Senior High School (Required)

Language:

  • English (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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