NOC Analyst

Job Summary:

The NOC Analyst is responsible for monitoring, maintaining, and troubleshooting network and system issues within the Network Operations Center (NOC). This role involves real-time management of network infrastructure, ensuring optimal performance, uptime, and security. The NOC Analyst collaborates with various IT teams to resolve incidents, support operations, and enhance system reliability.

Job Responsibilities:

• Initial troubleshooting of system alerts related to our clients' back-end infrastructure which may include Networking/Backups/Servers/Appliances/SaaS Apps.
• Ability to escalate tickets in a timely manner after initial diagnosis. Understands the impact of service outages and has a "client first" mentality.
• Work in creating better workflows to accelerate troubleshooting / Monitor and Alerting.
• To maintain and patch clients' back-end infrastructure systems including servers, networks, cloud systems, security systems, and workstation patches.
• Assisting with the maintenance and upkeep of internal procedures.
• Support and implement network and system changes, ensuring proper documentation and adherence to change management protocols.
• Analyze network and system performance metrics, identifying trends, bottlenecks, and areas for improvement.
• Ensure compliance with company policies, procedures, and industry regulations for network operations.

Job Requirements:

• Bachelor's degree in Information Technology or any related field.
• At least 2-5 years work experience in the same field.
• Knowledgeable in Windows Servers.
• Knowledgeable in Networking, User Support and Ticket Management.
• Strong analytical and problem-solving skills, with attention to detail.
• Experience with cloud services (e.g., AWS, Azure) and network security principles.
• Excellent oral and written communication skills.
• Willing to work in a shifting schedule.
• Can start ASAP.

Job Type: Full-time

Work Location: Remote