Administrative Staff

Key Responsibilities:

A. Patient Assistance:

• Help patients register in the Yakap platform.
• Respond to patient inquiries and concern regarding services, and appointment scheduling in a timely manner.

B. Data Entry and Record Keeping:

• Accurately document patient interactions and maintain up-to-date records.
• Assist in compiling data for reports and analytics to improve service delivery.

C. Reporting and Monitoring

1. Prepares and submits reports on PhilHealth Yakap program activities and encoded patient data to ensure compliance with reporting and monitoring requirements.

D. Collaboration:

• Work closely with healthcare providers to ensure efficient service delivery.
• Support the team in implementing new processes as needed.

E. Quality Assurance:

• Monitor patient feedback and satisfaction, reporting any issues to management.
• Participate in training sessions to stay updated on best practices in Yakap program.

Qualifications:

· Bachelor's degree in any related field is preferred.

· Experience in a healthcare setting or customer service role is an advantage.

· Strong communication and interpersonal skills.

· Proficiency in using computers and software.

· Detail-oriented with strong organizational skills.

Working Conditions:

· Primarily office-based but may be assigned to fieldwork as needed, depending on project requirements and operational needs

· May be assigned to another branch when needed.

· Capable of working in potentially physically demanding conditions.

Benefits:

· Competitive salary and comprehensive benefits package.

· Paid time off (Vacation and Sick Leave) and holiday pay.

· Continuing education and professional development opportunities.

· Supportive and collaborative work environment.

Job Types: Full-time, Permanent

Pay: Php14, Php17,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person