it site suppport specialist

Prompt response to IT related issues raised by the Port Terminals IT Officers and 100% systems availability with minimal down-time of communications systems in Port Terminals.

· Install and configure computer hardware, software, systems, networks, printers, scanners, and other IT equipment.

· Maintain complete on-site documentation of all installed software and hardware.

· Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data.

· Provide guidance and implement policies and procedures to IT site support staff and end-users.

· Train customers on new devices and technologies.

· Set up accounts for new users.

· Create, track, and maintain reports and provide updates to management.

· Assist in setting up data storage and retrieval protocols, adjusting permissions, and maintaining data security and integrity during migrations, backups, and day-to-day use.

· Provide technical support across the company either in person or over the phone. Respond in a timely manner to service issues and requests.

· Attend to incident calls: troubleshoot and resolve software or hardware issues.

· Monitor and maintain computer systems and networks; Diagnose connectivity or data access problems.

· Perform regular preventive maintenance of all computers in the assigned location.

· Repair and request replacement for damaged IT equipment as necessary test new technology.

· Prepare status reports and progress of tickets/incident reports for proper monitoring and update.

Perform other duties or ancillary functions assigned from time to time.

The IT Site Officer and Support provides analytical, technical, and administrative support on-site and delivery of services including installation, consultation, troubleshooting, user assistance and training. Functions may include diagnosing and resolving problems in response to customer reported incidents, and maintaining hardware and software, performing backup and recovery operations.

Job Type: Full-time

Work Location: In person