Team Leader, Content

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.  

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.  

Your Team's Impact 

The Team Leader provides guidance and direction to the team to ensure timeliness, accuracy and completeness of collected data.  This function is responsible for administrative work including attendance, discipline, and performance management, acts as a back-up during the absence of the Manager and fills-in for other Team Leaders where required.  The Team Leader identifies process and tool enhancement initiatives, liaises with the technology team for development and takes the lead in the implementation of any projects. For Content Collection, the Team Leader handles a group of up to 20 members.

What You'll Do 

Operations Management:

• Responsible for ensuring that his/her team provides accurate and reliable content/financial and/or quantitative financial and non-financial market data to internal database and/or external clients based on various data sources, financial reports and resources. 

• Incumbent may handle multiple collection or quality processes and/or markets.

• Ensures timeliness, accuracy and completeness of the coverage of their teams' collection and drive actions to continuously improve the same

People Management: 

• Manage performance evaluation metrics and formulate, execute, monitor and assess motivation plans for enhanced employee morale and appropriate rewards systems. 

• Build strong connection with team members, act as a mentor, motivate the team and lead by example.

Process Improvement Projects: 

• Identifies improvement projects/tool enhancement initiatives, new sources, and liaises with Content Development for development and implementation.

• Observes the values and principles around Business Enterprise Agility and Digital Transformation in handling projects and process improvement initiatives.

Stakeholder Management: 

• Works with Senior management and respective stakeholders to build plans and improvement strategies for greater output.

Workload Management: 

• Prepares capacity planning, manages shifts and workload distribution.

• Drives goals through cross-production, shift and overtime requirement.

Workforce/Resource Management:

• Hires appropriate candidates to fulfil resources requirement

Knowledge Management:

• Serves as escalation point for complex data quality-related queries, production and technical issues.

• Conducts spot check / detailed reviews of market coverage by Collection Analysts and provide qualitative feedback.

What We're Looking For 

• Current tenure requirement: 12 months in current role; at least 18 months in FactSet.  

• Minimum previous annual rating should be Achieved Goals or better.  

• Employee should not be in PIP.  

• Employee should not be in probation period.

• Flexible to work in any shift assigned

What's In It For You 

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: 

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.

• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.  

• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. 

• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions. 

• Career progression planning with dedicated time each month for learning and development. 

• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging. 

Learn more about our benefits here. 

Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications. 

Company Overview: 

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more at  and follow us on X and LinkedIn. 

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.