Client-Facing Solutions Analyst

Team: Growth Division – Solutions & Tech Consulting

Location: Hybrid (Philippines)

About Sprout Solutions

Sprout Solutions is the Philippines' leading people platform — helping companies simplify HR, payroll, and benefits through technology. We're on a mission to build a future of work where people and businesses can thrive together.

Our Growth Division's Solutions & Tech Consulting team partners with clients to design and implement integrations that make their systems smarter and their workflows seamless. We're looking for someone who's as passionate about solving client problems as they are about delivering world-class implementations.

DIRECTLY REPORTS TO

Head of Solutions Services

MAIN AREA OF RESPONSIBILITY

We're looking for a Solutions Analyst – Integrations who will serve as the bridge between our clients' business and technical teams, and Sprout's product and engineering squads.

In this role, you'll analyze, design, and oversee system integrations that help clients unlock the full value of the Sprout ecosystem. You'll partner closely with clients, Customer Success Managers (CSMs), and internal delivery teams to ensure every integration is well-scoped, clearly documented, and successfully implemented.

If you're passionate about simplifying complex technical concepts, thrive in client-facing roles, and enjoy working at the intersection of business and technology, this role is for you.

KEY RESPONSIBILITIES Client Discovery & Solution Analysis

• Lead client sessions to understand business processes, data flow requirements, and integration objectives.
• Assess system compatibility and propose tailored integration solutions using Sprout's APIs and products.
• Translate client needs into clear, actionable requirements, workflows, and data mapping documents.
• Collaborate with product and engineering teams to validate feasibility and optimize integration design.
• Clearly explain technical concepts (APIs, authentication, data sync) to non-technical stakeholders.
• Stay familiar with authentication and security standards such as OAuth 2.0, OpenID Connect, SSO, JWT, and SAML.

Implementation Support & Delivery

• Work alongside Product Managers and Solution Architects during project rollout.
  
• Support UAT (User Acceptance Testing) by validating integrations against business requirements.
  
• Troubleshoot integration issues and coordinate with engineering for timely resolution.
  
• Maintain up-to-date documentation including requirements, API specs, and implementation guides.
  
• Track progress and communicate effectively with both internal and client teams.

Collaboration & Continuous Improvement

• Partner with Sales, Pre-Sales, and Product to evaluate integration opportunities and define scopes.
  
• Answer and resolve queries or requests raised by Customer Success Managers (CSMs) related to client integration issues, providing clear guidance or coordinating with technical teams as needed.
  
• Identify repeatable patterns and contribute to reusable integration frameworks or best practices.
  
• Gather client feedback and recommend enhancements to improve integration experience and efficiency.

QUALIFICATIONS

• 6–8 years of experience in solutions consulting, business analysis, or technical implementation within SaaS, HR tech, or enterprise software.
  
• Strong understanding of APIs, data mapping, and system integration workflows.
  
• Excellent communication skills — able to confidently engage with both business and technical stakeholders.
  
• Hands-on experience with OAuth 2.0, SSO, JWT, or related authentication protocols.
  
• Demonstrated ability to manage small-to-medium integration projects end-to-end.
  
• Familiarity with Agile delivery and working in cross-functional teams.
  
• PMP, CBAP, or Agile certification is a plus.
  
• Naturally curious, detail-oriented, and thrives in a collaborative, fast-moving environment.
  

Why Join Sprout

• Work with some of the country's most innovative enterprise clients and technology teams.
  
• Be part of a group that shapes how organizations connect their systems and data across platforms.
  
• Gain exposure to cutting-edge HR tech and integration projects.
  
• Thrive in a culture that values innovation, learning, and people-first solutions.

Sprout Solutions provides equal Opportunity Employment and Welcomes applications from all sectors of the society. Discrimination on the basis of race, religion, age, nationality, ethnicity, gender, citizenship, civil partnership status, or any other grounds as protected by law.

Disclaimer

Before we proceed with your application, this is to confirm that you voluntarily give your consent to the following:

• I intend to apply for a position with Sprout Solutions Inc.
• I voluntarily sent my Resume/CV to Sprout Solutions Inc.
• I agree to give my consent to my personal and sensitive Information for facilitating my application with Sprout Solutions Inc., In accordance with Sprout Solutions Inc. Privacy Statement and the Data Privacy Act of 2012.
• I agree to be contacted by Sprout Solutions Inc. and its 3rd Party Reference provider for the purpose of processing my Job Application.

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