it/erp officer

JOB DESCRIPTION

• Configure ERP modules (Purchasing, Inventory, HR, Finance, etc.) based on approved workflows.

• Lead or assist in user training, documentation, and post-go-live support.

• Ensure ERP documentation aligns with ISO-required procedures and records.

• Coordinate UAT (User Acceptance Testing), pilot implementation, and phased rollouts.

• Monitor key performance metrics post-deployment and resolve system inefficiencies.

• Support audit readiness and digital traceability for ISO/QMS compliance.

• Ensure timely escalation and resolution of technical and process-related issues.

• Draft or maintain ERP-related SOPs, system manuals, and user guides.

• Strong analytical and problem-solving skills.

• Capable of training and coaching users with varying technical

Qualifications

• Bachelor's Degree in Business Administration, Information Technology, Engineering.

• With at least 2-5 years experiences as an ERP Implementation Officer or any related field

• Experience and knowledge in using different system (Odoo, SAP, Oracle, NetSuite)

• Methodical thinker with detailed research proficiencies.

• Experience working in a ISO 9001 certified environment

• Fantastic organizational skills and detail-oriented.

• Ability to work under pressure and meet deadlines.

• Brilliant written and verbal communication skills.

• Solid knowledge of ERP structure, database logic, and process customization

• Strong understanding of QMS workflows

• Any other task assign