
Business Intelligence Data Analyst
4 days ago
Location: Bonifacio Global City, Taguig
Work Arrangement: Full Onsite, Dayshift
Job Responsibilities
Team Leadership:
- Supervise and mentor a team of analysts, fostering their growth and performance.
- Assign tasks, manage workloads, and ensure timely delivery of analytics / reporting projects.
Strategic Planning:
- Collaborate with CS management to understand business goals and develop BI strategies to support them.
- Prioritize and manage multiple BI projects to align with business needs and deadlines.
Data Analysis and Reporting:
- Oversee the design and creation of dashboards, reports, and visualizations to support decision-making.
Ensure insights are actionable, accurate, and aligned with business objectives.
- Technical Oversight:
- Supervise the development and maintenance of data pipelines, models, and governance practices.
- Identify opportunities to optimize data collection, storage, and reporting processes.
- Stay updated on BI tools, trends, and technologies to implement improvements and innovations.
- Stay updated on BI tools, trends, and technologies to implement improvements and innovations.
- Ensure full knowledge of CS tools and its functionalities to enable CS to optimize its features and functionalities. Also responsible for maintenance ensuring minimal to no service interruptions.
Collaboration:
- Act as a liaison between technical teams and business units to ensure BI solutions meet organizational requirements.
- Facilitate cross-departmental collaboration to unify data practices and standards.
Quality and Data Integrity:
- Ensure data accuracy, integrity, and security through rigorous testing and validation processes.
- Monitor and evaluate system performance, addressing any issues promptly.
Job Requirements
- Bachelor's degree in Data Science, Computer Science, Business Administration, or a related field.
- Advanced certifications in Business Intelligence or Data Analytics are a plus.
- Proven experience in business intelligence, data analysis, or a related field.
- At least 2-3 years in a leadership or supervisory role within BI teams.
- Expertise in analytics and data management tools (e.g., Tableau, Power BI, Looker and other related analytics and data mgt. tools/system). o Strong proficiency in SQL, data modeling, and database management.
- Knowledge of data warehousing concepts and ETL processes.
- Familiarity with programming languages like Python, SQL, C++, R is a plus. Also with Ticketing/Phone and chat tool such as (but not limited to) SalesForce, Zoho, FreshDesk, ZenDesk, Nice, Five9 and LiveChat.
- Strong leadership and team management abilities.
- Excellent analytical and problem-solving skills. o Exceptional communication and presentation skills, with the ability to explain technical concepts to non-technical audiences.
- Ability to manage multiple priorities and deliver results in a fast-paced environment
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