Resident Manager

About the Role

We are looking for an experienced and dynamic Resident Manager to oversee day-to-day hotel operations. This role ensures service excellence, operational efficiency, and guest satisfaction while supporting the General Manager.

Key Responsibilities

• Supervise daily hotel operations across departments (Front Office, Housekeeping, F&B, Engineering, Admin).
• Drive guest satisfaction by resolving issues and maintaining service standards.
• Monitor financial performance, budgets, and cost control.
• Lead, coach, and develop department heads and staff.
• Ensure compliance with safety, sanitation, and legal requirements.
• Contribute to strategic planning, marketing initiatives, and business development.
• Represent the hotel in external events, partnerships, and community relations.

Qualifications

• Bachelor's degree in Hospitality, Business, or related field.
• Minimum 5–7 years of hotel management experience (3–5 star property preferred).
• Strong leadership, interpersonal, and communication skills.
• Strong leadership, organizational, and interpersonal skills.
• Guest-focused with solid business and financial acumen

Core Competencies

• Leadership and Team Development
• Guest-Centric Mindset
• Business Acumen and Financial Awareness
• Problem Solving and Decision-Making
• Adaptability and Crisis Management
• Integrity and Professionalism

Why Join Us?

• Be part of a reputable hotel group with properties in prime destinations.
• Opportunities for career growth and professional development.
• Competitive compensation and benefits package.

Job Type: Full-time

Pay: From Php35,000.00 per month

Benefits:

• Employee discount
• Flexible schedule
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• Malay: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Master's (Preferred)

Work Location: In person