Sales Quality Analyst

2 hours ago

Pasig, National Capital Region, Philippines TDCX Full time ₱1,500,000 - ₱2,500,000 per year

Company Description

TDCX provides transformative digital customer experience solutions, empowering leading and innovative brands to acquire new customers, foster loyalty, and maintain secure online communities. Headquartered in Singapore, TDCX leverages its expertise in technology, human intelligence, and an extensive global presence to serve industries such as fintech, gaming, technology, travel, digital advertising, and e-commerce. With a strong focus on Asia, TDCX is a trusted partner for high-growth and new economy companies. Employing over 19,000 people across 34 campuses globally, TDCX is also deeply committed to corporate social responsibility, fostering positive impacts on communities, people, and the environment. For more information, please visit

Role Description

This is a full-time, on-site Sales Quality Analyst role based in Pasig. The Sales Quality Analyst will monitor and analyze sales operations to identify trends and areas for improvement. Daily responsibilities include conducting quality assurance checks, evaluating sales team performance, ensuring compliance with company and industry standards, and providing actionable insights to improve processes. Additionally, the role involves creating and implementing effective quality control measures and regularly reporting findings to key stakeholders.

Qualifications

  • Proficiency in Quality Assurance and Quality Management practices
  • Strong Analytical Skills to evaluate performance and identify improvement opportunities
  • Excellent Communication skills for providing feedback, creating reports, and collaborating with the team
  • Ability to work with a team and adapt to dynamic environments
  • Previous experience in sales quality analysis or a related role is a plus
  • Bachelor's degree in Business, Management, or a related field is preferred

  • Quality Analyst

    2 hours ago

    Pasig, National Capital Region, Philippines IFIVE INC. Full time ₱250,000 - ₱500,000 per year

    QUALITY ANALYSTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferentROLE OVERVIEWWe are looking for a Quality Analyst to be part of our team.We are seeking a highly motivated and detail-oriented Quality Analyst to join our dynamic Quality team. This role is critical in ensuring...

  • Quality Analyst

    2 hours ago

    Pasig, National Capital Region, Philippines TaskUs Full time ₱600,000 - ₱1,200,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Quality Analyst

    1 week ago

    Pasig, National Capital Region, Philippines TaskUs Full time ₱250,000 - ₱450,000 per year

    Job Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...

  • Quality Assurance Analyst

    2 weeks ago

    Pasig, National Capital Region, Philippines 4fe80c5f-e3a7-49f5-9b42-c6e162b9ce68 Full time ₱900,000 - ₱1,200,000 per year

    Company Description51Talk Online Education Group (NYSE: COE) is a global leader in online English education, connecting students worldwide with a network of highly trained and qualified teachers. The platform provides live, interactive, and enjoyable online English lessons that can be accessed from anywhere and at any time. Using data analytics and feedback...

  • Quality Assurance Analyst

    2 weeks ago

    Pasig, National Capital Region, Philippines Universal Access and Systems Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Quality Assurance Analyst is responsible for systematically auditing and evaluating projecttimelines, documentation, and service quality across multiple departments. By identifying gaps,inefficiencies, and areas for improvement, the Quality Assurance Analyst enhances operationaleffectiveness, process standardization, and customer satisfaction across the...

  • Quality Analyst

    2 weeks ago

    Pasig, National Capital Region, Philippines ibex Full time ₱80,000 - ₱120,000 per year

    The Quality Analyst (PMP Reports) maintains standardized performance reports and dashboards, ensuring accuracy and integrity of data.ResponsibilitiesRegularly send standardized reporting templates and formats for various stakeholders.Ensure data accuracy and integrity in all reports by conducting regular audits and validations.Customize reports to meet the...

  • Sales Analyst

    2 hours ago

    Pasig, National Capital Region, Philippines San Miguel Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    A sales analyst evaluates and identifies trends in sales by analyzing industry data, from both within a company and outside. This involves collecting and examining data and using the information gathered to create coherent, intelligent reports, then presenting your reports to the sales team and to Management. 

  • Sales Quality Analyst

    2 hours ago

    Pasig, National Capital Region, Philippines TDCX Full time ₱95,000 - ₱175,000 per year

    Enable your futureAt TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.Top reasons to work with TDCXAttractive...

  • Quality Analyst

    4 hours ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱900,000 - ₱1,200,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAt Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient...

  • Urgent Quality Assurance Analyst

    1 week ago

    Pasig, National Capital Region, Philippines Teleperformance Full time ₱800,000 - ₱1,200,000 per year

    Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.Documents quality issues and performance measures for management review.Provides information to assist in the feedback and formal education process of individuals on the...