Frontline Underwriter

Frontline Underwriter

Location: Remote (Philippines)

Employment Type: Full-Time

Why this Role Matters:

At Greenbox Capital, we help small businesses thrive by giving them fast, accessible funding.

As a Frontline Underwriter, you'll be the first checkpoint in the underwriting process - reviewing merchant applications, analyzing bank statements

and flagging early indicators before files move to full underwriting. Your precision and speed will help ensure high-quality decisions and protect portfolio health.

What Success Looks Like:

Here's how your time might break down (actual time may shift depending on business needs):

• Document Review & Intake - Evaluate incoming merchant applications for completeness and readiness

• Bank Statement Analysis - Spot red flags and prepare files for deeper underwriting

• Accuracy & Turnaround Time - Deliver high-quality reviews within daily and weekly SLAs

• Cross-Functional Collaboration - Communicate with brokers and internal teams to close gaps fast

How You'll Be Measured:

• Review and verify merchant submissions for completeness and accuracy, ensuring packages meet intake standards and are SOP-compliant

• Analyze bank statements and business documents and identify and escalate discrepancies or concerns to Underwriters

• Maintain data integrity in CRM and document systems and enter information accurately and clearly mark incomplete submissions

• Communicate effectively with brokers and internal stakeholders and respond quickly to missing info and maintain a strong, service-oriented tone

• Meet key performance targets

• Hit a minimum of 70% of top producer benchmarks for volume, accuracy and turnaround time

• Maintain an error rate of 4% or lower

• Maintain an average processing time of 24 minutes per submission

• Performance is
  
  assessed monthly, with feedback given daily, weekly, or as needed

You're a Strong Fit if You:

• Have strong attention to detail and enjoy working with financial data

• Can review bank statements with confidence and spot anomalies quickly

• Bring a positive attitude and learn fast in a remote, high-volume environment

• Are comfortable with daily targets and quality-based performance metrics

• Have prior experience in merchant cash advance (MCA)
  
  or are eager to gain it

What You've Done Before:

• 0–1+ years of underwriting, financial analysis, or small business lending experience

• Comfortable reviewing financial statements and business documentation

• QA or financial statement or document review background is a strong plus

• Bachelor's degree not required - we care more about your mindset and skill set

Tools and Expertise You'll Bring:

• Familiarity with MS Office, especially Excel

• CRM and document management experience (Centrex or similar a plus)

• Familiarity with AI tools to improve efficiency and accuracy in workflows

• Typing speed and digital workflow agility (you'll complete a typing and UW assessment during the interview process)

What to Expect from Our Interview Process

We believe in a respectful, efficient, and transparent hiring experience. Here's what you can expect:

Step 1: Initial Phone Screen (30 minutes)

A brief conversation with a recruiter to learn more about your background, interests, and alignment with the role.

Step 2: Interview with Hiring Manager (30–45 minutes)

A deeper discussion about the role, your relevant experience, and how you'd contribute to the team and align on experience and expectations

Step 3: Assessment

Includes typing speed and a frontline underwriting case to test your real-world readiness

Step 4: Offer & Background Check

If we're aligned, we'll move quickly to offer. Our goal is to complete this process within 2–3 weeks.

Work Hours & Flexibility

9am–6pm EST

Monday through Friday (no weekends)

Benefits

Flexible PTO – Work hard, rest well

Remote-First – Work from anywhere in the Philippines, aligned to EST

Smart, Supportive Teammates – Work with people who are kind, sharp, and aligned with our values: Commitment, Communication, Teamwork, Service, and Integrity