IT Systems Engineer

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. 

RingSense AI is RingCentral's proprietary AI solution. It's designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We're currently looking for: 

We are seeking a highly motivated and skilled IT Systems Engineer to join our dynamic team. The ideal candidate will have 3-5 years of hands-on experience in a complex, multi-cloud environment, demonstrating a strong foundation in both traditional and modern infrastructure practices, with a focus on automation and security.

• Multi-Cloud Infrastructure Management:

  • Design, deploy, and maintain robust, scalable, and secure infrastructure components within AWS, GCP, and Azure cloud environments.

  • Ensure cross-cloud consistency, connectivity, and best practices across all environments.

• Infrastructure as Code (IaC) & Automation:

  • Develop, manage, and maintain infrastructure using Terraform to ensure environments are provisioned, configured, and managed consistently and repeatedly.

  • Write and maintain automation scripts using languages like Python, PowerShell, or Bash to streamline repetitive operational tasks, deployments, and system management.

• Identity and Access Management (IAM):

  • Administer and support our Identity and Access Management platforms, including Okta for Single Sign-On (SSO), Multi-Factor Authentication (MFA), and lifecycle management.

  • Manage and secure corporate identities and services using Active Directory (AD) and its integration with cloud platforms (e.g., Azure AD, AWS Directory Service).

• System Operations and Reliability:

  • Monitor system health, performance, and capacity across all cloud and on-premises resources to ensure high availability and reliability.

  • Perform system tuning, troubleshooting, root-cause analysis, and incident response for critical infrastructure issues.

• Security and Compliance:

  • Implement and enforce security best practices, access controls, and compliance requirements across all managed systems and cloud services.

  • Participate in security audits and vulnerability remediation efforts.

• Collaboration and Documentation:

  • Work closely with development (DevOps) and other IT teams to support existing infrastructure.

  • Create and maintain detailed documentation for all system configurations, architecture, operational procedures, and playbooks

• Experience: Minimum 3-5 years of professional experience in Systems Engineering, Cloud Engineering, or a similar role.

• Cloud Platforms: Proven, hands-on experience with at least two of the following major cloud providers: AWS, Microsoft Azure, and Google Cloud Platform (GCP).

• Automation/Scripting: Strong proficiency in a scripting language (Python, PowerShell, or Bash) for system administration and automation.

• Infrastructure as Code (IaC): Deep working knowledge and experience with Terraform for provisioning and managing cloud infrastructure.

• Identity: Hands-on experience administering and supporting Okta and/or Active Directory (AD), including SSO.

• Technical Skills:

  • Solid understanding of networking concepts (TCP/IP, DNS, VPN, Load Balancing, Firewalls).

  • Experience with Linux and/or Windows Server operating systems.

• Relevant industry certifications (e.g., AWS Certified Solutions Architect - Associate, Microsoft Certified: Azure Administrator Associate)..

What we offer: 

• Comprehensive HMO package (medical and dental)

• Paid time off and paid sick leave

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral is the #1 global cloud-based communications provider because it is not just selling solutions; it is enabling human connections. That's why RingCentral is the largest and fastest-growing pure-play provider in its space.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: RingCentral is recognized as the Best Place to Work by Glassdoor, the Top Work Culture by Comparably and RingCentral holds local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

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