HR & Admin Officer

2 weeks ago

Tuba, Philippines xTool Full time ₱480,000 - ₱600,000 per year

Position Overview

We are seeking an HR & Admin Manager to support our 24/7 customer serviceoperations, with a primary focus on night shift (serving U.S. and European markets). This role manages end-to-end HR and administrative functions, includingrecruitment, timekeeping, payroll, employee relations, and office administration, ensuring smooth operations across night and cross-shift coverage.

Benefits

  • Competitive salary + night shift differential.
  • Government-mandated benefits (SSS, PhilHealth, Pag-IBIG).
  • Employee housing support (if applicable).
  • International training and career development opportunities.

Key Responsibilities

_ Recruitment & Onboarding_

○ Lead recruitment efforts for 24/7 teams, focusing on night shift roles.

○ Manage full-cycle hiring: posting, screening, interviews, onboarding, andorientation.

_ HR Operations & Compliance_

○ Oversee timekeeping, scheduling, payroll, and benefits, ensuring accuracyin night shift differentials and overtime pay.

○ Ensure compliance with Philippine labor law and statutory benefits.

  • Employee Relations & Retention

○ Serve as the primary HR contact for night shift employees.

○ Develop engagement and retention programs tailored for night shiftworkforce.

_ Administration & Facilities_

○ Oversee 24/7 office and housing support, including night-time logistics, security, and transport.

○ Manage supplies, IT equipment allocation, and vendor contracts.

  • Reporting & Shift Coordination

○ Prepare HR reports (headcount, attrition, recruitment progress).

○ Ensure effective shift handover between day and night operations.

○ Align policies and reporting with HQ international HR team.

Qualifications

  • Bachelor's degree in HR, Psychology, Business Administration, or related field.
  • 5+ years HR experience, with 2+ years in a managerial role.
  • BPO / Customer Service industry experience preferred, familiar with 24/7operations.
  • Strong knowledge of Philippine labor law, night shift differential, and benefits.
  • Fluent in English and Filipino, strong cross-shift communication skills.
  • Proficient in HRIS, payroll/timekeeping systems, and Excel/Google Sheets.
  • Willing to work permanent night shift (9 PM – 6 AM) with flexibility to supportcross-shift needs.

Job Type: Full-time

Pay: Php30, Php50,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion

Work Location: Hybrid remote in Tuba 2603 P15

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