Aftersales Head

• Implements and achieve the approved daily, monthly and annual targets.
• Closely coordinates with the Business Manager in ensuring compliance to prescribed service standards: reception, workshop and releasing.
• Reviews the Aftersales performance and conduct forecasting of targets for approval.
• Ensures well managed service workshop as indicated by the individual performance of the Service Technicians and Service Advisors.
• Ensures that the dealers implement prescribed service processes and standards to ensure customer satisfaction and retention.
• Ensures that all service request of customer are properly documented through Repair Order reconciled with other supporting documents.

JOB SPECIFICATIONS:

• Candidate must possess at least a Bachelor's/College Degree in Automotive Technology, Mechanical Engineering or equivalent.
• At least 4 year(s) of working experience in the related field is required for this position.
• Preferably Supervisors/Assistant Managers specializing in automotive aftersales or equivalent.
• Excellent Customer-Relations/Customer-Handling skills.
• Possess at least a Non-Pro Driver's license

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Fuel discount
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Experience:

• Mechanical/Technical: 4 years (Preferred)
• Customer service: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person