Aftersales Head
6 days ago
San Fernando, Central Luzon, Philippines
Laus Group of Companies
Full time
₱900,000 - ₱1,200,000 per year
- Implements and achieve the approved daily, monthly and annual targets.
- Closely coordinates with the Business Manager in ensuring compliance to prescribed service standards: reception, workshop and releasing.
- Reviews the Aftersales performance and conduct forecasting of targets for approval.
- Ensures well managed service workshop as indicated by the individual performance of the Service Technicians and Service Advisors.
- Ensures that the dealers implement prescribed service processes and standards to ensure customer satisfaction and retention.
- Ensures that all service request of customer are properly documented through Repair Order reconciled with other supporting documents.
JOB SPECIFICATIONS:
- Candidate must possess at least a Bachelor's/College Degree in Automotive Technology, Mechanical Engineering or equivalent.
- At least 4 year(s) of working experience in the related field is required for this position.
- Preferably Supervisors/Assistant Managers specializing in automotive aftersales or equivalent.
- Excellent Customer-Relations/Customer-Handling skills.
- Possess at least a Non-Pro Driver's license
Job Type: Full-time
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Free parking
- Fuel discount
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Education:
- Bachelor's (Preferred)
Experience:
- Mechanical/Technical: 4 years (Preferred)
- Customer service: 2 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
