Credit Analyst Assoc
2 weeks ago
Credit Analyst Assoc is responsible for managing end-to-end collections and dispute resolution of an established portfolio of customer receivables. Credit Analyst also aids support and assistance to the internal stakeholders like Finance and business units within the organization.
What you'll get to do
Proactive, collaborative, customer focused and professional management of customer accounts to improve DSO, cash flow, customer satisfaction and retention
Empowered to effectively research, analyze, negotiate, and resolve customer invoice disputes with prudent decision making including the execution of any required credits in the financial system
Collaborate with internal/external customers to reach an agreed upon solution to resolve invoice related disputes
Utilize Salesforce and other required system tools such as NetSuite to assist with timely closure of AR Transactions. Alert appropriate internal contacts of any inaccuracies with data in required systems so that corrective actions can be taken to remediate issues
Become knowledgeable in all products, services, contracting, billing sources and pricing to aid in the closure of open receivables
Professionally manage and perform appropriate collection activities to close customer's aging receivables.
Work cross-functionally to resolve upstream process issues which delay the closure of open accounts receivable and management efforts to ensure timeliness and accuracy of all revenue.
Drive application of on account cash transactions to open receivables through client notification and/or outreach
Ensure completion of various month-end tasks (doubtful debt provision report, updating dispute, cash unallocated and credit note reports etc.) per assigned portfolio.
Skills and experience we value
Strong customer service orientation. 3-5 years customer service experience required, with a strong preference for external client-facing experience.
BS/BA in Finance, Accounting, Business Administration, or equivalent work experience.
Exposure to Global Collections
Must have strong planning, organizational and motivational skills, be flexible, and must work well under pressure with the ability to manage multiple tasks efficiently.
Comprehensive working knowledge of PC in a windows environment, utilizing Microsoft Outlook, Word, Excel,
With experience using NetSuite and Salesforce (preferred)
Excellent interpersonal and negotiation skills and desire to work cross functionally with other teams
Experience in Accounts Receivable, Billing, Customer Services, or related areas in a high-volume environment preferred
What would make you really stand out
Hands-on experience in Global Collection
Good negotiation skills
Good customer service skills as handling clients globally
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