FO Supervisor

· Supervises and coordinates the daily operations of the front office department to ensure the smooth delivery of guest service in accordance with the department's service standards and procedures.

· Plan resources, allocates work assignments, maintains accurate room status information and handles operational irregularities.

· Assists in the check-ins and check-outs of VIP guests and large groups and his responsibilities may include supervising switchboard services and related call services.

· Monitor service responses, provides information and recommendations to guests, resolves guest concerns and feedback and builds rapport.

· Tracks guest satisfaction and implements service innovation, improvement and sustainability plans for continuous improvement.

· Monitors the team's compliance with regulations and security procedures for front office transactions, scans the crowd to identify potential security threats, implements loss and risk prevention and executes response actions during emergency situations.

· Reviews team's training needs, implementing training plans and monitoring team performance.

· Customer-oriented and well-organised individual with excellent communication and problem-solving skills.

· Works well under pressure in a fast- paced environment and is able to interact with culturally diverse guests. He works on shifts, including weekends and public holidays.

Job Type: Full-time

Pay: Php25, Php40,000.00 per month

Benefits:

• Employee discount
• Health insurance
• Opportunities for promotion
• Pay raise
• Staff meals provided

Work Location: In person