Arabic Speaker

- Normal Office Environment

- Report daily to the Pasay office.

- Fluent in Arabic and English

- This role will primarily be reporting on EMEA or mid shift but may also be requested to be on shifting schedule from time to time.

- Work during Holidays as may be required by the Company.

- May be asked to render overtime on critical and peak times as may be required by the Business.

As a Collections Analyst, you will support Amazon's Standard, Strategic, and Reseller customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated-someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Amazon seeks a Collection's analyst with at least 3+ years COLLECTIONS experience in a large customer-oriented corporate environment, for our AMAZON WEB SERVICES business line.

Key job responsibilities

- Manage a portfolio of customer receivables and work to maximize Amazon's cash flow by solving customer payment issues.

- Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.

- Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.

- Managing and resolving invoice discrepancies to ensure timely and accurate receivables.

- Managing internal and external Accounts Receivable inquiries.

- Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.

- Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.

- Understand the pain points of customers and solve our customer's problems.

- Providing prompt, efficient, detailed, customer-oriented service to customers.

- Escalating when appropriate to direct manager and/or senior leaders.

- Keeping detailed notes, task creation and reminders in our collections tools.

- Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.

- Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.

- Analyze trends and suggest process improvements.

- Perform other projects and duties as required.

BASIC QUALIFICATIONS

- Degree in Finance/Accounting/Business Studies or other related areas

- Proficient in Arabic and English business communication

- At least 3 years of experience in Accounts Receivables or other customer facing department experience

- Proficient in Microsoft Excel and Word

- Strong communication skills, both written and verbal in Italian & English

- Ability to provide exceptional customer experience

- Good interpersonal skills and team player

- Ability to take initiatives, meet tight deadlines and prioritize workload

PREFERRED QUALIFICATIONS

- Degree in Accounting/Finance or a related field

- 5 years experience in handling business customers

- Completed process improvement initiatives

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