Workforce Analyst

11 hours ago

Pasig, National Capital Region, Philippines Datamatics Careers- Philippines Full time ₱1,200,000 - ₱2,400,000 per year
  • Forecasting, Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceeded
  • Understand all aspects of staffing and capacity management for all sites directly responsible
  • Organize and create methods of communication, policies, and procedures that work in collaboration with Operations, Training and Quality, Information Technology, and Human Resources at all levels
  • Provide clear and concise reporting of team, skill, and center statistics such as service level, occupancy, interval adherence, and absenteeism at determined frequencies
  • Make recommendations to implement improved processes
  • Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives
  • Knowledge, understanding, and compliance with company policies and procedures
  • Accountable for all decisions, actions, and directives made to his/her team
  • Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination
  • Follow up in a timely manner to ensure customer satisfaction
  • Provide feedback to management concerning possible problems or areas of improvement
  • Perform other duties as assigned by management

Experience:

  • years experience in capacity planning, client interaction, forecasting, workforce analyst
  • Telco experience in a BPO industry is required
  • Good communication skills
  • Amenable to work full time ( Ortigas, Pasig )

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