Event Management Analyst
2 days ago
**MUST WORK BELOW SHIFT -
Wed - Fri and every other Sat, 7am-8pm, EST
About Us**
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE
Position Overview
This position offers you the opportunity to join our rapidly growing organization. We're looking for someone that is customer and team-oriented to assist in supporting our customers using Thrive monitoring platforms.
As an event management analyst, you should have a solid understanding of customer service and a problem- solving attitude. In this role, the ideal candidate will be working with Event Management Engineer and team to assist in the triage and solve technical issues generated by one of Thrive's integrated monitoring systems. Ultimately, this position should be able to ensure high-quality technical support and continue to increase client satisfaction.
Primary Responsibilities
- Rapid response and initial triage of events generated from one of Thrive's monitoring platforms
- Performance reporting through analysis of data as it relates to the device/event generated to identify trends that could lead to possible problems
- Assessment of event impact related to business criticality
- Clear communication to all necessary internal and external parties throughout event triage, ensuring updates are being provided regularly
- Continually follow best practices through the entire technical support process
- Escalation to event management engineer post triage for continued troubleshooting and resolution
- Ability to adjust priorities and balance responsibilities in a fast-paced environment
- Client support and communication inbound and outbound via phone, email, chat, and other approved Thrive communication methods
- Available to work outside of standard hours when necessary or as part of on-call rotation if applicable
- Other duties as required
Qualifications
- Associate Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience
- 1 - 2 years of call center or managed services experience preferred
- Technical subject matter expert on MSP products as they relate to Thrive's service catalog
- Strong written and verbal communication skills
- Attention to detail and focus on adherence to SOP
-
SOC Analyst Team Shift Supervisor
4 days ago
Clark Freeport and Special Economic Zone, Central Luzon, Philippines Thrive Full time ₱900,000 - ₱1,200,000 per yearOnsite Role - Shift - Friday-Monday, 8PM-7AM ETAbout Us:Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive...
-
SOC Analyst Team Shift Supervisor
4 days ago
Clark Freeport and Special Economic Zone, Central Luzon, Philippines InfoHedge Technologies LLC Full time ₱1,200,000 - ₱2,400,000 per yearOnsite Role - Shift - Friday-Monday, 8PM-7AM ETAbout UsThrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is...
-
Casino Marketing Analyst
4 days ago
Clark Freeport and Special Economic Zone, Central Luzon, Philippines D'Heights Casino Careers Full time ₱300,000 - ₱600,000 per yearRole DescriptionThis is a full-time, on-site role for a Casino Marketing Analyst based in Clark Freeport Zone, Pampanga. The Casino Marketing Analyst will be responsible for data analysis, generating marketing insights, and preparing reports to support business strategies. Key tasks include leveraging analytics to identify trends, evaluating marketing...
-
PH - Manager, Financial Analyst
6 days ago
Clark Freeport and Special Economic Zone, Central Luzon, Philippines Aprio Full time ₱1,067,000 - ₱2,924,000 per yearWork with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are...
-
Clark Freeport and Special Economic Zone, Central Luzon, Philippines Aprio Full time $60,000 - $180,000 per yearWork with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are...
-
Event Coordinator
4 days ago
Clark Freeport Zone, Philippines The Mansion Boutique Hotel Full time ₱250,000 - ₱400,000 per yearThe Events Coordinator is responsible for planning, organizing, and executing events that meet company standards and client expectations. This role involves coordinating with internal teams, suppliers, and clients to ensure smooth event operations from pre-event preparation to post-event evaluation.Key ResponsibilitiesAssist in planning and executing company...
-
Service Delivery Manager
6 days ago
Clark Freeport and Special Economic Zone, Central Luzon, Philippines Thrive Full time $80,000 - $120,000 per yearAbout UsThrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the...
-
Service Delivery Manager
4 days ago
Clark Freeport and Special Economic Zone, Central Luzon, Philippines Storagepipe, a THRIVE Company Full timeMUST WORK FROM OFFICE 2X PER WEEKAbout UsThrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out...
-
Service Delivery Manager
4 days ago
Clark Freeport and Special Economic Zone, Central Luzon, Philippines InfoHedge Technologies LLC Full timeMUST WORK FROM OFFICE 2X PER WEEKAbout UsThrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out...
-
Accounts Analyst
4 days ago
Clark Freeport and Special Economic Zone, Central Luzon, Philippines ClockworX Limited Full timeYour Key Responsibilities:To process invoicing and accounts receivable.To maintain account payables.To carry out banking activitiesTo process payroll.To prepare monthly accounts.To complete compliance, reporting and clerical duties.QualificationsEssential:Minimum of 2 year experience in similar roleStrong written and verbal English communication...
