Dialing Agent

2 days ago

Cebu City, Central Visayas, Philippines 1840&Co Full time ₱180,000 - ₱240,000 per year

We are seeking a motivated and results-oriented Dialing Agent to join our team. As a Dialing Agent, you will be responsible for providing exceptional service to customers, handling inquiries, and issues, and maintaining strong customer relationships. The ideal candidate has excellent communication skills, a high conversion rate, and the ability to work collaboratively with the team. You must be willing to work on a graveyard shift.

Offer:  PHP 18,000 Base + PHP 6,000 KPI Bonus

Please take note that this is a two-month project only.

Key Responsibilities
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets.
Requirements
  • Good to have at least 1 - 2 years of experience doing outbound calls in a BPO/high-volume environment, freshers are also welcome
  • Must be open to graveyard shift/shifting schedules
  • Preferably someone with experience in Customer Service, Voice based Support, very good communication skills, and good stability.
  • Should not be jumping jobs.
  • Must be available to start ASAP.
  • Must have a laptop or desktop which meets the minimum qualifications:
  • Processor:
    • Core i5 or higher
    • RAM - 8GB or higher
    • Bandwidth Requirements Minimum:
    • Download Speed: at least 10 Mbps
    • Upload Speed: at least 10 Mbps
  • A quiet, private place in your home where you can work without background.
Benefits
  • Work from home
  • Access to diverse projects
  • Opportunities for professional growth
  • Collaboration with diverse teams
  • No commute time
  • No dress code (unless there's a meeting)
  • Eco-friendly work lifestyle
  • Exposure to a multicultural team
  • Potential for long-term engagement
  • Improved work-life balance

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