Technical Support Specialist II

Role Details

Type of Support: Omnichannel (Mix of Voice and Non Voice)
Contract Duration: Full Time
Training Schedule: To be Determined
Work Schedule: To be Determined
Work Type and Location: Hybrid, Cubao or Taguig
Expected Start Date: August 14,

About Us

PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero's world-class outsourcing and human-centered approach with Crescendo's expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we're introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

The Role

We are thrilled to offer you an exciting opportunity to join our PartnerHero team and make a significant difference As a Technical Support Specialist II, you will play a crucial role in our business's growth by helping us achieve our goals of supporting our partners.

In your role, you will be responsible for completing a daily back-office task queue. You will collaborate with PartnerHero leadership, partners, and cross-functional teams to ensure the completion of tasks related to load calculations and permit processing of EV charger installations. This role involves ensuring you uphold high-quality performance standards with operational excellence. The ideal candidate will have a background in the electrical or energy sector, and experience working in a multi-channel environment.

Our PartnerHero team comprises talented and passionate individuals. When you join us, you will work with like-minded individuals committed to offering outstanding service to our partners. This is an exceptional opportunity to advance your career and substantially contribute to our business.

What You'll Do:

• Process electrical load calculations and build wire runs for EV charger installations and other home electrification projects.
• Coordinate inspection scheduling and inspection requirement gathering for various cities/counties.
• Prepare permit applications for all Treehouse deals.
• Follow up on permit completion and use critical thinking to determine the best next step in the permitting process.
• Complete ad hoc projects related to the four above tasks as needed and capacity allows.

What We Expect From You:

• You possess 2 years of experience in a BPO role, preferably in technology, energy, or a related industry.
• You are detail-oriented and a self-starter who can solve problems independently or with others.
• You can effectively multitask while ensuring high-quality service delivery and timely task resolution.
• You are excited to learn about home electrification and are eager to become an electrical expert.
• You are comfortable calling cities and counties to collect information and coordinate inspections.
• You have worked with a CRM system (e.g., Salesforce, Hubspot, etc.)
• Strong English proficiency (speaking and writing)

What You'll Get In Return:

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Full-time with the potential for overtime if requested and approved.
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact

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