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Travel Designer

5 days ago

Taguig, National Capital Region, Philippines KMC Solutions Full time

Travel Designer | Onsite (BGC)

Job Description:

  • The Travel Designer is the operational cornerstone of Lartisien's bespoke luxury travel services, ensuring exceptional execution of personalized journeys for elite Voyager members. Collaborating closely within a Duo system : a unique collaboration between the Client Advisor and the Travel Designer : this partnership is designed to deliver personalized and seamless luxury travel experiences, where every detail is meticulously planned and executed. This role manages comprehensive travel logistics, special requests, and tailored arrangements. The Travel Designer proactively addresses potential challenges and engages directly with clients and partners, embodying Lartisien's commitment to unparalleled luxury experiences.

Key Responsibilities :

  • Comprehensive Travel Logistics:

Coordinate all travel arrangements, including hotels, transfers, car hire, restaurants, and unique experiences, ensuring seamless operational delivery based on itineraries crafted by the Destination Manager.

  • Synergistic Collaboration:

Work closely with Client Advisors to understand client profiles deeply, validating itineraries to ensure accuracy, excellence, and alignment with client preferences.

  • Proactive Problem Solving:

Swiftly address and resolve last-minute changes, cancellations, and unforeseen operational challenges, maintaining a preventive approach through close coordination with DMCs and external agencies.

  • Personalized Client Interaction:

Occasionally interact directly with clients to confirm arrangements, communicate updates, and effectively manage emergencies, always aligning closely with Client Advisors.

  • Partner Coordination:

Serve as the main operational liaison for partner communication, ensuring clarity and maintaining high standards of operational excellence and partner engagement.

Qualifications & Skills:

  • Strong passion for luxury travel and hospitality, with genuine curiosity about destinations.
  • Exceptional interpersonal and communication skills, adept at managing relationships with high-end partners.
  • Client-oriented mindset, highly proactive, meticulous, disciplined, and responsive.
  • Demonstrated ability to handle operational complexities and swiftly resolve high-pressure situations.
  • Salesforce knowledge is an advantage.
  • Fluent in English.
  • Flexibility to work across various time zones, including occasional weekends and holidays, to ensure seamless global client support.