Product Manager/Operations

2 weeks ago

Manila, National Capital Region, Philippines Rippedboxstation Full time

Position: Product Manager/Operations

Number of hours: 20 hours/week
Schedule: UK Time Zone - 9AM - 1PM (Mon - Thursday only)

Key Responsibilities Launch Operations & Execution

Update ClickUp daily with experiment statuses, decisions, blockers, and progress.

Maintain product documentation including Opportunity Solution Trees, Masterplans, IPOs, and Whiteboards.

Coordinate user testing through GHLschedule interviews, send invites, and collect feedback.

Gather and compile data to support product dashboards and performance metrics.

User Research Coordination

Recruit participants for user testing (email outreach, screening, and scheduling).

Prepare interview guides and feedback forms.

Take notes during user sessions, review recordings, and format insights into documentation.

Organize, tag, and segment ongoing user feedback within ClickUp.

Data & Documentation Management

Perform weekly audits of ClickUp to identify stale tasks, missing fields, and broken dependencies.

Maintain "single source of truth" documentation (product decisions, experiment logs, launch checklists).

Create and maintain product indexes to ensure all information is easy to locate.

Validate data sets and flag discrepancies within dashboards or metrics reports.
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ClickUp Workflow & Template Management

Learn the team's ClickUp structure and workflow conventions.

Suggest improvements to workspace organization or processes.

Create and maintain standardized templates for experiments, discovery processes, and product launches.

Qualifications Must-Haves

23 years of experience in operations, product operations, administrative support, or project coordination.

Strong attention to detail and comfort handling complex documentation.

Hands-on experience with at least one project management system: ClickUp, Asana, Notion, or Airtable.

Proficiency with Google Workspace (Docs, Sheets, Forms, Calendar).

Strong written English communication skills.

Systems-thinking mindset understanding how processes and data connect.

Ability to work with UK business hours overlap (9am2pm UK).

Comfortable in a fast-paced, early-stage startup environment.

Available to start within two weeks.

Nice-to-Haves

Experience working in SaaS, tech, or startup environments.

Exposure to user research coordination, customer success ops, or product ops work.

Familiarity with Miro, Typeform, or user testing tools.

Understanding of product development and product launch workflows.

Previous experience supporting shipping cycles or early access launches.

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