Business Analysis Associate I

Job Description

Join our dynamic team and shape the future of Home Lending. Bring your expertise to lead strategic initiatives and collaborate with senior leaders. Unlock your potential and make a significant impact on our operations.

Job Summary:

As an Associate in the Customer Operations - Internal Controls and Support team of Home Lending, you will lead a team responsible for managing user tools, procedure certification, and asset certification. You will oversee external exams and remediation case correction, participate in complex research activities, and drive change through effective communication and business partnerships.

Job Responsibilities:

• Direct external exam and remediation case projects through the entire project delivery life cycle.
• Communicate effectively with senior management to understand needs, communicate status, and resolve conflicts.
• Deliver written and verbal presentations to senior leaders regularly.
• Proactively identify obstacles and collaborate with stakeholders to identify solutions.
• Document, review, analyze, and evaluate business processes, systems, and user requirements.
• Collaborate effectively with colleagues and establish strategic line of business relationships.
• Use expertise in root cause analysis and solution identification.
• Understand various points of view and drive discussions and apply knowledge of role-related risks and keep abreast of regulatory requirements.
• Remediate issues by engaging appropriate resources to mitigate risk with urgency.
• Collaborate with functional business groups, legal, compliance, and controls partners to ensure timely and high-quality information responses.
• Lead groups and process improvement initiatives with professionalism.

Required Qualifications, Capabilities, and Skills:

• Intermediate verbal communication skills: Deliver messages clearly and engage others through active listening.
• Intermediate written communication skills: Create executive summaries and communications for senior stakeholders.
• Intermediate analytical thinking: Organize, compare, and evaluate information to identify key insights.
• Intermediate decision-making skills: Make fact-based decisions and evaluate options with available information.
• Intermediate problem-solving skills: Identify root causes and gather information to understand problem implications.
• Intermediate presentation skills: Create and deliver presentations to various levels, including senior management.

Preferred Qualifications, Capabilities, and Skills:

• Experience in managing cross-functional initiatives.
• Strong negotiation and influence management skills.
• Ability to work in a virtual environment with cross-organizational teams.

Internal Application Eligibility Requirements

TENURE :

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.

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