SME – Distribution Operations Support

Role Purpose
The Subject Matter Expert - Distribution Operations Support owns channel effectiveness reporting to ensure accurate textual and visual content, distributed third-party rates, and corporate rate availability/syncing to ensure continued success of IHG's owned and partnered ecommerce platforms such as Online Travel Agencies (OTAs), Global Distribution Systems (GDS), and Online Booking Tools (OBTs).

Key Accountabilities

• Own, develop, maintain and progress all ecommerce central reporting as part of distribution initiatives, and integrate with relevant channel reporting
• Partner with various internal teams to ensure high quality reviews of third-party channels and efficient execution / data quality
• Provide weekly/monthly reports to various elements of the Distribution team and other key stakeholders around the effectiveness of measures to improve commercial integrity
• Use Data analysis tools and techniques to evaluate performance metrics and drive continuous improvements
• Provide real-time insights or thoughts as it relates to the reporting
• Establish & support key program meetings, update project timelines and trackers, and record key outcomes and deliverables
• Compose and type communications including key program updates if and when relevant
• Present findings at monthly performance data reviews including highlighting changes in the ecommerce environment that are unearthed by the interns or other shopping teams
• Provides support in project training or communication as required
• Provide administrative support to Line Manager as required
• Support negotiations with OTAs and GDS at a higher level, dealing with contracts and agreements that cover multiple properties. Complete regular contract audits. Handle OTA billing. Approve new partners and sign off on certification for go live
• Support and execute distribution strategies across an assigned portfolio that spans multiple regions and countries.
• Own distribution partnership communications and Merlin updates
• Schedule and track projects
• Maintain relationships with key internal and external partners; coordinate efforts between departments

Key Skills & Experiences

• Strong PC skills including proficiency in Office 365 – PowerPoint & Excel required.
• Effective oral and written communication skills for drafting program documents, communicating with stakeholders, or drafting internal communications.
• Ability to handle multiple assignments and projects accurately and on time.
• Problem-solving, positive attitude and vigor; must be willing to pitch in on multiple projects.
• Strong attention to detail.
• Highly proactive.
• Data manipulation, compilation, and analysis skills

Qualifications

• Bachelor Diploma or equivalent combination of education and work-related experience.

Experience

• 3 or more years of relevant experience; ideally including prior reporting and data compilation or ecommerce experience.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.

Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.