ServiceNow Developer

22 hours ago

Manila, National Capital Region, Philippines Optum Full time

Job Responsibilities

  • Design and develop new ServiceNow functionality to enhance custom applications
  • Consistently apply coding patterns, best practices, and data driven approaches to enhance functionality
  • Lead discussions to design and utilize relational database structures
  • Interface with the ServiceNow vendor for all operational requests / issues / needs
  • Continuously work toward simplification, automation, and innovation of enterprise

ServiceNow instance


• Participate in the daily scrum meetings and other related Agile ceremonies


• Proactively identify and communicate issues as they arise


• Provide operational support on a rotational basis


• Troubleshooting any reported problems


• Comply with the terms and conditions of the employment contract, company

policies and procedures, and any and all directives (such as, but not limited to,

transfer and/or re-assignment to different work locations, change in teams and/or

work shifts, policies in regards to flexibility of work benefits and/or work

environment, alternative work arrangements, and other decisions that may arise

due to the changing business environment). The Company may adopt, vary or

rescind these policies and directives in its absolute discretion and without any

limitation (implied or otherwise) on its ability to do so

Job Qualifications

  • ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist (CSM a plus)
  • 7+ years of ServiceNow development experience in an enterprise environment
  • 7+ years of experience with ServiceNow's Customer Service Management (CSM) solution, Strategic Portfolio Management (SPM) a plus

including scripting, data management, service automation, service catalog,

creating workflows, using ServiceNow APIs, designing/building out integrations,

self-service and process automation, and application tool maintenance

  • 3+ years of experience with agile scrum methodology
  • 3+ years of experience with Java Script , Macro and Python
  • Proven ability to develop and build effective partnerships and relationships,

collaborating and influencing broadly and at multiple levels in the organization

  • Proven ability to present technical information in a way that non-technical

management and staff will understand

  • Proven excellent communication skills – verbal and written
  • Demonstrated self-sufficient; able to work with minimal direction
  • Proven solid analytical, problem solving and systems thinking abilities
  • Passion for and commitment to a consumer and client driven culture
  • Collaborate in an agile environment to understand business needs, recommend

solutions, participate in story refinement, and deliver on team commitments

What we offer

  • Market Total Rewards Package
  • Retirement Plan
  • Medical Plan (HMO) from Day 1 of employment
  • Dental, Medical, and Optical Reimbursements
  • Life and Disability Insurance
  • Paid Time-Off Benefits
  • Sick Leave Conversion
  • Tuition Fee Reimbursement
  • Employee Assistance Program (EAP)
  • Annual Performance Based Merit Increases
  • Employee Recognition
  • Training and Staff Development
  • Employee Referral Program
  • Employee Volunteerism Opportunity
  • All Mandatory Statutory Benefits

Who we are

  • Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare. As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
  • We're a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.
  • Elevate your career with a leading health care company while improving lives.

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