Business Analyst

• Hybrid

• Typically day shift schedule, with occasional requirements to work other shifts based on business needs and projects

Our client in the shared services space is searching for a Business Analyst who will bridge the gap between business needs and technology delivery by:

• Stakeholder Engagement: Understanding, capturing, and resolving gaps/issues in business requirements, and managing stakeholder expectations.

• Requirements Analysis: Analyzing, evaluating, and preparing requirements specifications and business processes/flows.

• Project Participation: Actively participate in the project team throughout the lifecycle to ensure business needs are met.

• Success Measurement: Following up to measure and realize success criteria.

This role requires strong communication, analytical, and problem-solving skills to maximize IT system investments.

Duties and Responsibilities:

• Stakeholder Engagement: Participate in discussions and reviews of requirements with stakeholders, maintain requirements throughout the project cycle, and manage business representatives' expectations.

• Problem Analysis: Analyze business problems.

• Rollout and Go-Live Support: Assist with data migration, system readiness, user readiness, go-live readiness, and transition to full production, including data cleanup and project close-out documentation.

• Solution Design: Collaborate with technical and creative teams to design and document solutions.

• Process Improvement: Identify and implement efficiency improvements in existing processes.

• Change Management: Define, document, and manage changes to business objectives, business requirements, and functional requirements.

• Presentations: Deliver concise and relevant presentations to colleagues and stakeholders.

• Documentation Support: Assist development resources in documenting user/system interactions, system features, and other technology-focused deliverables.

• Point of Contact: Research and coordinate responses for systems and business processes.

• Jira Administration: Learn and administer Jira as needed.

• BA Documentation: Support the set-up, structure, and delivery of high-quality BA documents, including:

• Documentation and models of current business processes.

• Current process and system usage, perceived deficiencies, and future requirements.

• Business rules.

• New data requirements.

• Integration points.

• Report mock-ups and data mapping.

• Expected volumes, performance requirements, and archiving needs.

• System configuration.

• Data sources and flow.

• System and Data Assessment: Evaluate functionality in other systems or COTS products, assess data quality, and recommend constraints to ensure data quality.

• Testing and User Support: Perform Functional, UAT, and PVT testing, and guide user testers through the UAT phase.

• Other duties as assigned.

Qualifications:

• Bachelor's degree in computer science, Information Systems or other related degree, or equivalent business experience.

• 5+ years' experience in business analysis, with full lifecycle experience on multiple projects, from business case to requirements gathering through functional specs and user acceptance testing.

• Experience with analyzing and solving complex logical problems, working effectively in teams to achieve user objectives and ensure client satisfaction, and coordinating the efforts of various departments and functions.

• Possesses excellent communication, interpersonal and negotiation skills.

Skills/Abilities/Knowledge:

• Sufficient knowledge to support and navigate the application of best practices within IT.

• Uses industry understanding to support decision-making of stakeholders

• Interprets internal/external business challenges, assesses current/industry practices, and supports the selection of best practices to improve products, processes, or services.

• Works independently to deliver outcomes with guidance from the Sr. Business Analyst/Director

• Supports the achievement of stakeholder, operational, project or service objectives; work is guided by Information Technology policies.

• Ability to work with diverse stakeholders and diverse personality types

• Proficiency in articulating requirements, options or recommendations to business partners

• Ability to work autonomously and as a team member

Preferences:

• Domain experience – Recruitment, Timecards, Billing, Payroll, Leave submission

• Experience with packaged software implementations (out of the box analysis, requirements gathering, gap analysis, solution resolution)

• Experience with ERP systems

• Experience with Recruitment systems

• Experience (preferred only) within or for a Recruitment Business

• Comfortable/ proficient with technology and internet tools (MS Office 365, SharePoint, process mapping, JIRA, Signavio)

• BA certification, incl. the BABOK / CBAP from IBAA Core Competencies:

• Attention to Detail

• Effective communicator – written and verbal

• Stakeholder Focus

• Dealing with Ambiguity

• Integrity and Trust

• Business Acumen

• Drive for Results

• Peer Relationships

• Approachability

• Functional/Technical Skills

• Self-Development