Back Office Representative 1

4 hours ago

Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱3,910,000 - ₱7,110,000 per year

Description
Summary of This Role
Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations. Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts. Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.

What Part Will You Play?

  • Becomes familiar with client products and services while assisting with routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts. Follows client policies and procedures to validate report disputes from appropriate credit bureau systems as directed.
  • Becomes familiar and assists with determining/recognizing the basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution. Picks up, reviews, sorts, digitally scans, and distributes mail for appropriate action, as directed.
  • Follows basic client standards/policies/procedures, regulations and Association (Visa, MasterCard, etc.) requirements as observed through training, reference material and various software tools to prevent violations and punitive financial action, as directed.

What Are We Looking For in This Role?
Minimum Qualifications

  • College graduate of any course
  • Fresh graduates with or without BPO experience

What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
  • Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
  • Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
  • Computer skills - Knowledge in applicable software, e.g. Lotus Notes, Global Payments Applications, onBase, Microsoft Office, Credit Bureau system, client websites, payment processing systems.
  • Communication skills - Frequent written and verbal communication with cardholders, clients and vendors (US Postal Service).
  • Industry knowledge - Strong knowledge of government regulations, client policies and Association compliance.

  • Back Office Representative 1

    5 hours ago

    Quezon City, National Capital Region, Philippines Private Advertiser Full time ₱1,200,000 - ₱2,000,000 per year

    Summary of This RoleResponds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries,...

  • Back Office Representative 1

    5 hours ago

    Quezon City, National Capital Region, Philippines Global Payment Holding Company Full time $3,000 - $30,000 per year

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Back-Office Support

    5 hours ago

    Quezon City, National Capital Region, Philippines Manulife Full time ₱200,000 - ₱250,000 per year

    We're looking forBusiness Process Senior Associatesto join our Insurance Operations team at MBPS. In this role, you are expected to complete requests and transactions productively and accurately to meet Service Levels set by the management with the business unit.Position Responsibilities:Process and analyze transactions in line with the Service Level...

  • Back Office Representative

    3 hours ago

    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱125,000 - ₱250,000 per year

    What Are We Looking For in This Role?Minimum QualificationsPreferably a College GraduateProficiency with MS Office toolTypically No Relevant Experience RequiredFlexible in shifting scheduleAmenable work onsite in Vertis North, Quezon CitySummary of This RoleResearches and responds to customer requests via mail, email, fax and other means pertaining to...

  • Shipping and Logistics Account- Back Office

    4 hours ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱16,000 - ₱18,000 per year

    HIRING: Back Office – Shipping and Logistics AccountVirtual Process | Start ASAPLocation:1880 Building, Eastwood, LibisPerks & Benefits:Salary up to ₱18,00010% Night DifferentialDay 1 HMO Coverage (including 2 dependents)Immediate Start AvailableQualifications:College Graduate (preferably Accounting or Marketing)Data encoding experience is a plusCan...

  • Back Office Representative

    5 hours ago

    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱300,000 - ₱450,000 per year

    **What Are We Looking For in This Role?Minimum Qualifications**Preferably a College GraduateTypically No Relevant Experience RequiredFlexible in shifting scheduleAmenable work onsite in Vertis North, Quezon CitySummary of This RoleResearches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts...

  • Back Office Support

    5 hours ago

    Makati City, National Capital Region, Philippines Peso Resources Development Corporation Full time ₱155,000 per year

    Job SummaryThe Back Office Support is responsible for handling administrative and operational tasks that keep the company running smoothly. This includes managing data, preparing reports, organizing files, and coordinating with different teams to make sure all processes are completed on time and accurately.Key ResponsibilitiesAttending to inquiries via...

  • Technical Support Agent Level 1

    4 hours ago

    Mandaluyong City, National Capital Region, Philippines Acquire Intelligence Full time ₱180,000 - ₱300,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldTechnical Support Agent Level 1Mandaluyong City, PhilippinesReporting to: Team LeaderWe're an award-winning global...

  • Technical Support Agent Level 1

    3 hours ago

    Mandaluyong City, National Capital Region, Philippines Acquire Intelligence Full time ₱15,000 - ₱30,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldTechnical Support Agent Level 1Mandaluyong City, PhilippinesReporting to: Team LeaderWe're an award-winning global...

  • Back Offce Personnel

    4 hours ago

    Quezon City, National Capital Region, Philippines Aeternal Paws - Pet Afterlife Services Full time ₱192,000 - ₱240,000 per year

    WE'RE HIRINGBe Part of Our Dedicated, Pet-Loving Team in Banawe, Quezon CityWe're looking for a Back Office Personnel who can help keep our operations running smoothly behind the scenes.If you're dependable, hardworking, and love being part of a mission that cares for pets and their families — this role is for youWhat You'll Do:Assist with day-to-day...