
hiring csr healthcare acc | 19k
4 days ago
We are seeking motivated and customer-oriented individuals to join our Voice Account team. This role focuses on providing real-time assistance to customers over the phone, addressing their concerns, answering inquiries, and resolving issues effectively.
Key Responsibilities:
- Handle inbound and/or outbound voice calls in a professional and courteous manner.
- Assist customers with account inquiries, product details, billing concerns, and troubleshooting.
- Provide accurate and timely information to resolve customer issues.
- Escalate complex cases to higher-level support when needed.
- Ensure positive customer experience by showing empathy and professionalism.
- Meet key performance indicators such as call quality, resolution, and customer satisfaction.
- Accurately document interactions in the system.
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