hiring csr healthcare acc | 19k

4 days ago


Ayala Alabang, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱240,000 - ₱360,000 per year

We are seeking motivated and customer-oriented individuals to join our Voice Account team. This role focuses on providing real-time assistance to customers over the phone, addressing their concerns, answering inquiries, and resolving issues effectively.

Key Responsibilities:

  • Handle inbound and/or outbound voice calls in a professional and courteous manner.
  • Assist customers with account inquiries, product details, billing concerns, and troubleshooting.
  • Provide accurate and timely information to resolve customer issues.
  • Escalate complex cases to higher-level support when needed.
  • Ensure positive customer experience by showing empathy and professionalism.
  • Meet key performance indicators such as call quality, resolution, and customer satisfaction.
  • Accurately document interactions in the system.


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