ePOS Specialist

Menu innovation starts with powerful systems.

Our client, Hall & Woodhouse, is a renowned family-owned hospitality group in the UK, celebrated for its award-winning pubs, character-rich dining spaces, and commitment to exceptional guest experiences. With a legacy spanning more than 240 years, they combine tradition with innovation-delivering thoughtfully crafted menus, quality ingredients, and warm community spaces. Joining their team means contributing to a brand known for heritage, excellence, and continuous evolution in the modern hospitality landscape.

Job Description

As an ePOS Specialist, you will configure and maintain ePOS menus, manage recipe and ingredient data across multiple systems, ensure menu accuracy, troubleshoot configuration issues, and support seamless menu launches through structured data management and collaboration with key operational teams.

Job Overview

Employment type: Full-time

Shift: Mid shift, Monday-Friday (8:30 AM-5:30 PM UK time), Weekends Off

Work setup: Permanent WFH

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Mid shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Around 2 to 3 years of hands-on experience with Zonal Aztec ePOS (must have) in a menu configuration / head office / systems role
• Experience with Fourth StarChef and Tenkites or similar recipe/menu management platforms
• Strong Excel skills for data manipulation (filters, lookups, pivot tables, basic formulas, vlookups)
• Proven experience in data entry and data quality within hospitality or food & beverage
• Demonstrable attention to detail; comfortable working with large, detailed datasets without losing accuracy
• Experience working to briefs and deadlines, ideally across multiple stakeholders or sites

Desirable

• Experience working for a pub company, brewery, or multi-site hospitality, restaurant, or contract catering environment
• Familiarity with data/ETL concepts (imports/exports, data mapping between systems)
• Understanding of food and beverage recipes, allergens, nutrition, and menu engineering
• Experience with other hospitality systems (back-office stock, online ordering, kiosks)

Personal Attributes

• Highly organized, able to juggle multiple briefs and timelines
• Methodical and process-driven, with a strong sense of ownership over data quality
• Clear communicator, able to provide regular updates and translate technical details for non-technical colleagues
• Calm under pressure during menu change periods and go-lives
• Collaborative, with a willingness to support wider systems or projects when needed

Your Daily Tasks

ePOS menu programming (Zonal Aztec)

• Build and maintain ePOS menus in Zonal Aztec, including ingredients, recipes, products, menu & brand structures, panels, pricing, and promotions
• Implement price changes and menu updates in line with briefs from Food Development / Commercial / Operations
• Investigate stock issues identified by operations support
• Act as second-line support for the IT service desk, covering ePOS menus and stocks
• Test and validate menu changes before go-live, resolving any configuration or data issues

Menu & recipe data management (Fourth StarChef and Tenkites)

• Assist the food team in setting up and maintaining recipes, menus, and menu cycles in Fourth StarChef and Tenkites
• Ensure all recipe data is complete and accurate (ingredients, portions, allergens, nutritional data, method steps, etc.)
• Regularly review and clean data to remove duplicates, fix errors, and keep systems aligned

Data entry, ETL & reporting

• Carry out structured data entry and updates across ePOS, Fourth, Tenkites, and related systems
• Import/export data between systems and Excel (CSV uploads, data mapping, bulk updates)
• Use Excel to review, cleanse, and reconcile data; produce simple reports to support menu changes

Quality, accuracy & governance

• Maintain the highest standards of data quality and consistency across all menu and recipe data
• Follow agreed processes, naming conventions, and sign-off steps for menu updates

Working to briefs & deadlines

• Interpret briefs from Food Development, Commercial, and Operations teams to configure accurate systems
• Plan and prioritise workload to deliver menu changes to agreed timelines (seasonal launches, promotions)
• Communicate clearly with stakeholders about progress, risks, and clarifications

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra