Underwriting Specialist

Key Responsibilities:

• Review personal loan applications with precision in a high-volume environment

• Review and verify applicants' information such as personal ID & third-party alternative data, determine credit worthiness of applicants.

• Interact with the customers over the phone to verify identity and/or employment information, and identify potential fraudulent activities

• Timely engagement with customers who need assistance or to re-submit information

• Support auto-underwriting system by identifying, classifying, labelling and evaluation of each application cases

• Provide meaningful and constructive feedback to the team lead and underwriting manager

Qualifications:

• Fresh graduates with any 4-year course (experience in consumer lending industry is preferred)

• Willingness to work a flexible schedule

• Ability to handle customer complaints

• Ability to manage and work under pressure.

Skills & Expertise:

• Strong written and verbal communication skills, proficient in English;

• Experience in anti-fraud activity (fake ID, multiple borrowing and etc)

• Proficient in use of Microsoft Office, such as Excel, Word, and etc;

• Demonstrated the ability to work in a team-oriented environment;

• Demonstrated ability to provide good customer service.