URGENT | CSR

We are seeking a detail-oriented and proactive Custodian Follow-Up Specialist to support our records management team. This role is responsible for ensuring timely and accurate follow-up with custodians regarding record requests, resolving issues, and facilitating communication between clients and custodians.

Responsibilities:

• Follow-Up Communication: Make follow-up calls and send communications to custodians to check the status of outstanding record requests.
• Issue Escalation: Identify delays or issues and escalate requests to appropriate internal or external parties as needed.
• Rejection Resolution: Investigate and resolve facility rejections by coordinating with custodians and internal teams.
• Client Support: Submit client questions to custodians when additional information is required to fulfill requests.
• Documentation: Maintain accurate records of all communications, escalations, and resolutions in the system.
• Collaboration: Work closely with internal departments to ensure smooth processing and delivery of records.

Requirements:

• Senior High school graduate
• At least 6 months of BPO customer service experience
• Proficient in Microsoft Word, Excel, and data entry
• Strong written and verbal communication skills
• Ability to work in a fast-paced, high-pressure environment