Asst. Manager for L&D

4 days ago

Coron, Philippines Euro Pacific Resorts, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

The Assistant Manager for Learning & Development supports the overall strategy of building a high-performing and engaged workforce by designing, implementing, and monitoring training and development programs across all resort departments. This role ensures that all associates receive the necessary skills, knowledge, and behavior development to deliver exceptional guest experiences and meet business objectives.

Key Responsibilities

1. Training Needs Analysis & Planning

  • Conduct regular Training Needs Analysis (TNA) in collaboration with department heads to identify skill gaps and development opportunities.
  • Assist in creating the annual training calendar aligned with resort goals and service standards.
  • Monitor compliance with mandatory training requirements (e.g., Safety, HEART for Service, Guest Engagement programs).

2. Learning Program Development & Delivery

  • Support in designing and delivering core training modules such as Orientation, Brand Standards, Service Excellence, and Leadership Development.
  • Facilitate workshops and coaching sessions for supervisors and associates.
  • Collaborate with department trainers or champions to ensure proper on-the-job training delivery.

3. Leadership & Career Development

  • Support succession planning initiatives by preparing high-potential associates for future roles.
  • Maintain Individual Development Plans (IDPs) and Employee Development Plans (EDPs) with department managers.
  • Track progress and provide feedback to management regarding readiness of potential leaders.

4. Measurement & Reporting

  • Monitor training effectiveness through post-training evaluations, performance metrics, and guest satisfaction surveys.
  • Prepare monthly training reports and KPIs (e.g., training hours per associate, completion rate).
  • Recommend improvements based on evaluation data.

5. Culture & Engagement

  • Promote the resort's values, mission, and culture through employee engagement programs and learning interventions.
  • Assist in organizing team-building activities, recognition programs, and culture-strengthening initiatives.

6. Compliance & Standards

  • Ensure that all training programs are compliant with internal brand standards and local labor regulations.

  • Maintain up-to-date training records and ensure readiness for audits.

  • Bachelor's degree in Human Resources, Hospitality Management, Psychology, or related field.

  • Minimum 2–3 years' experience in training, L&D, or HR within hospitality, resort, or service-driven industry.
  • Strong facilitation and presentation skills with the ability to engage diverse audiences.
  • Excellent communication, interpersonal, and organizational skills.
  • Proficient in MS Office (Word, Excel, PowerPoint); familiarity with LMS (Learning Management Systems) is an advantage.
  • Passion for developing people and enhancing guest experience through empowered employees.

Job Type: Full-time

Pay: Php40, Php60,000.00 per month

Benefits:

  • Employee discount
  • Gym membership
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise

Work Location: In person