CSR - URGENT HIRING - START ASAP - Healthcare Account

4 days ago

Cebu City, Central Visayas, Philippines Strategic Office Support Incorporated Full time ₱90,000 - ₱120,000 per year

Become a part of our team — make a real impact by supporting patients and providers with compassion and professionalism. If you're empathetic and driven to help others, we'd love to hear from you

Qualifications:
  • Minimum of 1 year of customer service experience, preferably in a BPO or healthcare-related account
  • High school graduate; college-level or degree holders are an advantage
  • Familiarity with U.S. healthcare systems, including medical billing, claims, insurance verification, or prior authorizations is strongly preferred
  • Excellent verbal and written communication skills in English
  • Strong active listening and problem-solving abilities
  • Ability to handle sensitive patient information with discretion and professionalism (knowledge of HIPAA is a plus)
  • Proficient in using customer service software, call center systems, and basic office applications
  • Willingness to work in shifts, including nights, weekends, and holidays, as required
Key Responsibilities:
  • Respond to inbound calls, emails, or chats from patients, providers, and insurance representatives in a courteous and professional manner
  • Provide accurate information regarding insurance coverage, medical claims, prior authorizations, billing inquiries, and appointment scheduling
  • Assist patients in navigating healthcare services, benefits, and available resources
  • Document all customer interactions and updates in the system accurately and in real-time
  • Maintain a thorough understanding of healthcare policies, HIPAA regulations, and company procedures
  • Resolve customer concerns efficiently, escalating complex issues to the appropriate department when necessary
  • Ensure patient and provider satisfaction by delivering high-quality service with empathy and professionalism
Employee Benefits & Perks
  • HMO coverage for employees and dependents
  • Opportunities for salary increases based on performance
  • On-site Parking
  • Paid training
  • Night shift differential, overtime pay, and holiday premiums
  • 12 vacation leaves and 8 sick leaves annually
  • Team-building activities and company-sponsored events
  • Performance-based bonuses and incentives

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