RTV Staff

RTV (Return to Vendor) Staff is responsible for overseeing the process of returning goods or products from the company's inventory back to the original supplier or manufacturer. This role ensures that returns are processed efficiently, accurately, and in compliance with both company policies and vendor agreements. The RTV Staff plays a critical role in minimizing financial loss from defective or unsold products, managing reverse logistics processes, and maintaining effective communication with vendors.

Return Process Management:

• Initiate and manage the Return to Vendor (RTV) process for products that are defective, damaged, excess, or unsold.
• Coordinate and ensure timely returns of products in line with vendor return policies and timelines.
• Process RTV documentation, including return authorization forms, return codes, and shipping labels.
• Oversee product packaging, labeling, and preparation for return shipments.

Inventory Control:

• Update inventory records to reflect returned goods, ensuring accurate stock levels.
• Verify returned items for quality control, ensuring they meet return criteria.
• Maintain proper documentation for all RTV transactions in the inventory management system.

Vendor Communication and Coordination:

• Liaise with vendors to facilitate returns, replacements, or refunds as per the vendor's return policy.
• Monitor and resolve any discrepancies or issues with returns (e.g., missed shipments, incorrect quantities, damaged goods).
• Ensure smooth communication with vendors regarding product recalls or other urgent return scenarios.

Data Analysis and Reporting:

• Track and analyze return trends, including return reasons, volumes, and financial impacts.
• Generate regular reports for management to highlight return activities, return rates, and potential cost-saving opportunities.
• Identify root causes of returns and recommend corrective actions to reduce return volumes (e.g., improving product quality or adjusting purchasing strategies).

Compliance and Quality Assurance:

• Ensure all returns comply with internal policies, vendor agreements, and regulatory standards.
• Conduct inspections of returned products to identify any defects or quality issues.
• Ensure returned goods are handled per the company's environmental and sustainability policies (e.g., recycling or reselling).

Cross-Department Collaboration:

• Work closely with purchasing, inventory, customer service, and warehouse teams to streamline return processes.
• Provide feedback to purchasing teams regarding product quality and vendor performance.

Skills and Qualifications:

• Experience in reverse logistics, inventory management, or supply chain operations.
• Knowledge of RTV processes, return policies, and inventory management software.
• Strong attention to detail and excellent organizational skills.
• Ability to analyze data and generate reports.

Job Type: Full-time

Benefits:

• Company events
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person