English Trainer

20 hours ago

Pasay, National Capital Region, Philippines ePERFORMAX Contact Centers Corporation Full time ₱600,000 - ₱1,200,000 per year

Responsibilities:

  • Effectively and efficiently facilitate Global Communications classes using the approved curriculum
  • Conduct workshops and/or verbal assessments (on-site or off-site) to identify potential trainees and correctly identify their profiles
  • Effectively moderate communications assessment
  • Effectively and efficiently facilitate Global Communications Workshops based on curriculum
  • Regularly attend Global Communications Training - specific calibration sessions in order to standardize the process of evaluating knowledge, skills and behaviors of trainees
  • Complete or adhere to administrative tasks vital to the accomplishment of departmental or non-departmental processes
  • Identify and collate trainees and/or employees' strengths and areas of opportunity in a development plan
  • Conduct weekly feedback sessions to impart communication and behavioral gaps
  • Conduct GCT certifications effectively and efficiently in order to fulfill operational needs by providing ready-to-hire trainees
  • Perform ad hoc tasks to support departmental needs and functions

Requirements

  • 2-year undergraduate degree (communications arts and education majors preferred) or equivalent call center experience
  • Excellent Verbal and Written Communication Skills
  • Basic or intermediate Training and Facilitation Skills
  • Strong organizational, interpersonal and consultative skills
  • Proficient in creating reports and in using MS Office

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