Patient Safety Companion Specialist

2 days ago

Taguig, National Capital Region, Philippines John Clements Consultants, Inc. Full time

Responsibilities

  • Provide exceptional customer service to patients, nurses, and medical professionals.
  • Continuously monitor patients visually and communicate via two-way devices.
  • Participate in shift hand-offs, sharing relevant patient information and behaviors.
  • Document patient activity hourly and maintain accurate records in EMR and observation software.
  • Alert nursing staff immediately if a patient exhibits concerning behaviors or is a threat to self or others.
  • Offer clear explanations to patients without providing counseling or options.
  • Adhere to safety protocols and follow safe work practices.

  • Escalate issues appropriately to ensure patient safety and care quality.

  • Ability to communicate effectively with patients using a microphone and headset.

  • Proficient in interpreting and following detailed written and oral instructions.

Qualifications

  • Bachelor's degree graduate
  • At least 2 years of clinical experience
  • Previous experience in a virtual sitter, patient monitoring or virtual safety companion is a plus
  • Knowledge of medical terminology.
  • Digital literacy and technical proficiency in various remote work tools and platforms.
  • Awareness of cybersecurity practices and understanding of patient security to protect sensitive information.
  • Fresh graduates of Medical courses are welcome to apply (For Analyst level)
  • Willing to work in shifting schedule and onsite

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