Product Support Analyst

5 days ago

Manila, National Capital Region, Philippines Infor Full time ₱30,000 - ₱60,000 per year
& Requirements

The Support Analyst will play a vital role in delivering exceptional support for our Cloud Suite Distribution (CSD) product. This position involves responding to customer inquiries, diagnosing and resolving application issues, and ensuring the seamless functioning of the product to meet client needs. The successful candidate will collaborate closely with customers and internal teams to understand pain points, provide effective solutions, and enhance the overall user experience.

Required Skills
What You Will Need:
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
  • Minimum of 1 year of experience in application support, customer support, or a related role within the technology or distribution industry.
  • Technical knowledge/experience on Unix/Windows/I-series, DB or Java is highly desirable and an advantage.
  • Proven experience with Cloud Suite Distribution (CSD) or similar applications is highly desirable.
  • Strong troubleshooting and problem-solving abilities, with a solid understanding of software applications and their functionalities.
  • Excellent verbal and written communication skills, capable of effectively conveying technical information to non-technical users.
  • Demonstrated ability to deliver high-quality customer service and build strong, positive relationships.
  • Strong critical-thinking skills to assess complex issues and develop effective solutions.
  • Ability to collaborate effectively within a team environment and contribute to a positive team culture.
  • Willingness to learn new technologies and adapt to evolving business needs in a dynamic, fast-paced environment.
  • With experience dealing with questions about Credit Card/GL/AR processes (Financial knowledge)
  • Willing to work on fixed US shift
What Will Put You Ahead?
Preferred Qualifications
  • Extensive knowledge of Cloud Suite Distribution (CSD) and its application within business operations.
A Day In The Life Typically Includes
  • Deliver prompt, effective support for Cloud Suite Distribution (CSD), addressing inquiries and resolving issues to improve customer satisfaction.
  • Manage and prioritize support cases, maintaining comprehensive documentation and tracking all customer interactions and resolutions.
  • Analyze and troubleshoot application issues using strong problem-solving skills to identify root causes and implement appropriate solutions.
  • Maintain clear, professional communication with customers, providing regular updates and ensuring their needs are met throughout the support process.
  • Work collaboratively with cross-functional teams-including development and product management-to escalate complex issues and contribute to ongoing product improvements.
  • Gather and analyze customer feedback to identify areas for product and service enhancements, supporting continuous improvement initiatives.
About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Fraud Privacy Policy

We value your privacy at Infor. You may access our privacy policy here.

  • Product Support Analyst

    7 days ago

    Manila, National Capital Region, Philippines Infor Full time ₱40,000 - ₱80,000 per year

    General informationCountryPhilippinesCityManilaJob ID46313DepartmentSaaSExperience LevelMID_SENIOR_LEVELEmployment StatusFULL_TIMEWorkplace TypeHybridDescription & RequirementsA Product Analyst to provide application and technical support to FSM Supply Management for Infor global customers and partners. He/She is responsible for updating tickets for internal...

  • Product Support Analyst

    2 weeks ago

    Manila, National Capital Region, Philippines Infor Full time $104,000 - $130,878 per year

    General informationCountryPhilippinesCityManilaJob ID45875DepartmentCustomer SupportExperience LevelNOT_APPLICABLEEmployment StatusFULL_TIMEWorkplace TypeHybridDescription & RequirementsThe Support Analyst will play a vital role in delivering exceptional support for our Cloud Suite Distribution (CSD) product. This position involves responding to customer...

  • Production Support Senior Analyst

    1 week ago

    Manila, National Capital Region, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time ₱1,200,000 - ₱2,400,000 per year

    Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...

  • Product Operations Analyst

    3 days ago

    Manila, National Capital Region, Philippines Nordic Global Full time ₱400,000 - ₱600,000 per year

    Make a difference. Be happy. Grow your career.Job Description*PRODUCT OPERATIONS ANALYST*The Product Operations Analyst will research tasks in a proprietary platform to put healthcare administration on autopilot. The ideal candidate is meticulous, tech-savvy, and prepared to work on a variety of projects.Nordic, repeat Best in KLAS IT Services Firm and...

  • Product Support Analyst

    1 week ago

    Manila, National Capital Region, Philippines Infor Full time ₱1,200,000 - ₱2,400,000 per year

    Provides application support to customers, answering complex questions on function and usage of products via various communication channels. Support includes functional analysis and/or program analysis, testing and debugging to resolve customer reported issues. Serves as primary support liaison between company and customer in a highly team-oriented...

  • Product Support Analyst

    1 week ago

    Manila, National Capital Region, Philippines Infor Full time ₱1,200,000 - ₱2,400,000 per year

    General informationCountryPhilippinesCityManilaJob ID46075DepartmentCustomer SupportExperience LevelNOT_APPLICABLEEmployment StatusFULL_TIMEWorkplace TypeHybridDescription & RequirementsProvides application support to customers, answering complex questions on function and usage of products via various communication channels. Support includes functional...

  • Support Analyst

    5 days ago

    Manila, National Capital Region, Philippines SAFETYCULTURE Full time ₱40,000 - ₱80,000 per year

    Support AnalystManilaSupport – Product Support /Full-time /HybridApply for this jobSafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.The SC app was launched in 2012 to solve a global problem. Reduce...

  • Product Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines Shopee Full time ₱900,000 - ₱1,200,000 per year

    Department Product ManagementLevelExperienced (Individual Contributor)LocationPhilippines - ManilaThe Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but...

  • Support Analyst

    3 days ago

    Manila, National Capital Region, Philippines SafetyCulture Full time $40,000 - $80,000 per year

    SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast...

  • Product Operations Analyst

    1 week ago

    Manila, National Capital Region, Philippines RingCentral Full time ₱900,000 - ₱1,200,000 per year

    Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you are considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue...