Team Lead

4 hours ago

Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱150,000 - ₱200,000 per year

Responsibilities:

  • Lead, motivate, and manage a team of debt collection team members.
  • Conduct regular team meetings and one-on-one performance reviews.
  • Set daily, weekly, and monthly targets for the team.
  • Track and analyse collection metrics and KPIs.
  • Prepare performance reports and present findings to senior management.
  • Identify areas for improvement and implement corrective actions.
  • Collaborate with account stakeholder to streamline operations.

Qualifications

  • One to two years of experience as a Team Leader/Team Manager in a BPO setup with Collection background
  • Be able to work in MS Office
  • Be able to work in a fast-paced environment
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Job Type: Full-time

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Notice period:
  • Current and Expected Salary:

Education:

  • Bachelor's (Preferred)

Experience:

  • Management: 1 year (Preferred)

Work Location: In person

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