Debt Collector

Position Summary:

We're looking for a Debt Collector on a contractual basis to work with our team. The role involves contacting clients to recover outstanding balances while maintaining professional communication and ensuring compliance with company policies.

Responsibilities

• Keep track of assigned accounts to identify outstanding debts.
• Plan a course of action to recover outstanding payments.
• Locate and contact debtors to inquire about their payment status.
• Debt collectors must establish and maintain relationships with carriers and customers.
• Handle questions and complaints professionally.
• Investigate and resolve discrepancies.
• Create trust relationships with debtors when possible to avoid future issues.
• Update account status and database regularly.
• Comply with requirements when legal action is unavoidable.
• Able to work individually and as a team to meet monthly goals.
• Debt collectors communicate with customers with past-due accounts via telephone or written communication.
• Maintain the highest level of compliance with all company policies and procedures.
• Follow all state and federal collection laws.
• Negotiate and collect payments for delinquent customers.
• Provide regular reporting to the supervisor.
• Willingness to learn new skills.
• Perform accurate and detailed data entry.
• Results-driven, motivated, and multi-tasker.
• Debt collectors must have the ability to communicate effectively both verbally and in writing.
• Exhibit an excellent work ethic.
• Debt Collectors must be able to manage and maintain accounts of all customers.
• Answer customer questions regarding problems with their accounts.
• Arrange for debt repayment or establish repayment schedules based on customers' financial situations.

Qualifications

• Debt collectors should have experience working with targets and tight deadlines.
• Working knowledge of MS Office.
• Excellent communication and people skills.

Competencies we look for:

• Debt Collectors should be Apt in negotiating and persuading
• Great customer service skills
• Ability to multi-task
• Organization skills
• Team Player
• Positive attitude
• Willing to go above and beyond
• Good grammar and spelling
• Stable employment history

Job Type: Full-time

Pay: Php24, Php45,000.00 per month

Benefits:

• Work from home

Application Question(s):

• Do you have a dedicated set up for WFH?

Experience:

• Debt Collection: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: Remote