Quality Control Manager

JOB DESCRIPTION

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area?

As the Quality Control Manager within the WLS Dealer Services LOB, you will be tasked with performing quality reviews and reporting. The reviews will be across various functional teams and comprise difficult, complex, or multilayered deals and transactions.

Job Responsibilities:

• Develop reporting tools for the Quality Control team.
• Perform reviews of customer files and transactions against pre-established criteria for quality control.
• Enter information accurately in quality system of record for tracking and reporting.
• Ensure all quality-related requests are completed within service level agreement (SLA). Ensure testing job aids and procedures are kept current.
• Follows documented quality policies and procedures.
• Identify and escalate error trending for training/coaching opportunities.
• Develop documentation of results and activity, which can include the preparation of standard reports, process updates, and issue logs and tracking. Develop a strong knowledge of the Operational processes.
• Collaborate with fellow Quality Managers and Analysts to determine best practices.
• Provide feedback to processor regarding errors.
• Participate in quality related projects, control testing which includes control walk through discussion and sample gathering, departmental projects as assigned.

Required qualifications, skills and capabilities

• Detail oriented with ability to work independently.
• Proactive/self-motivated including ability to work with moderate supervision.
• Strong organizational and multi-tasking skills with demonstrated ability to manage expectations.
• Ability to deliver on projects and tasks with competing priorities.
• Excellent written and verbal communication skills. Excellent computer skills; proficiency in MS Excel, Alteryx, SQL.
• Problem solving/Analytical skills – critical thinking.
• Ability to manage and research on projects as needed. Ability to work in a team environment. Ability to partner with colleagues and develop positive working relationships for sharing risk identification & resolution practices.

Preferred qualifications, skills and capabilities

• Quality Analyst/Business Analyst experience (preferred)
• Knowledge of Floor Plan lending (preferred)
• Knowledge of the Datascan System (preferred)

Shift Schedule: 9pm-6am PHT

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.