Customer Service Representative

1 day ago

Caloocan City, National Capital Region, Philippines Ingcoph Traders Inc. Full time

Customer Service Representative

Assigned Location:

130-A 6th St., 7th Ave., East Grace Park, Caloocan City

Role Description:

We are seeking a customer-focused professional to manage client communications, address service requests, and coordinate with internal teams to ensure smooth transactions. This position is ideal for someone with prior customer service or coordination experience who can maintain professionalism while handling multiple concerns.

Primary Duties:

  • Serve as the main point of contact for customers via calls, emails, and walk-in inquiries
  • Process and track customer concerns until resolution
  • Work closely with internal units to ensure timely action on service-related matters
  • Document interactions and update customer records accurately
  • Prepare service summaries and basic reports
  • Assist with scheduling and coordination tasks
  • Provide clear and courteous responses regarding products or services
  • Help maintain high standards of customer care

Candidate Requirements:

  • Graduate of a college-level program related to business or customer relations
  • Background in customer support, client coordination, or similar positions
  • Strong verbal and written communication abilities
  • Highly organized with good time management skills
  • Comfortable handling multiple responsibilities in a dynamic environment
  • Willing to report on-site at the designated office

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Caloocan: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Are you willing to work on-site at South Caloocan?

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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