Store Waitstaff

3 days ago

Makati City, National Capital Region, Philippines Jakes Full time ₱216,240 - ₱288,320 per year

Position Title: Waitstaff

Reports To: Supervisor

Department: Front of House (FOH)

Location: Tordesillas, Makati City, The Pantree Modern Cafeteria

Position Summary

The Waitstaff at The Pantree plays a vital role in delivering excellent customer service. They ensure guests feel welcomed, orders are accurately taken and served, and the dining experience reflects The Pantree's brand of affordable yet quality comfort food.

Key Responsibilities

  • Greet and welcome customers with warmth, ensuring a friendly and inviting atmosphere.
  • Present menus, answer questions, and provide recommendations when requested.
  • Take customer orders accurately and relay them to the kitchen or POS system.
  • Serve food and beverages promptly, ensuring correct items are delivered.
  • Check on guests regularly to ensure satisfaction and handle additional requests.
  • Clear tables, reset for new guests, and maintain cleanliness of dining areas.
  • Assist in upselling menu items, daily specials, and promotions.
  • Handle customer payments (cash, card, or digital) responsibly and accurately.
  • Follow hygiene, sanitation, and safety standards at all times.
  • Support the team in other FOH duties such as beverage preparation, stocking, and light cleaning when needed.

Qualifications

  • Previous F&B service experience is an advantage but not required (training provided).
  • Strong communication and interpersonal skills.
  • Friendly, approachable, and customer-oriented attitude.
  • Ability to multitask in a fast-paced environment.
  • Physically able to stand for long periods and carry trays/plates.
  • Flexible with shifts, including weekends and holidays.

Key Skills

  • Customer service and hospitality
  • Communication and listening
  • Attention to detail
  • Teamwork and adaptability
  • Upselling and suggestive selling

Working Conditions

  • Fast-paced, customer-facing environment.
  • Requires standing and walking for extended periods.
  • Shifts may include mornings, evenings, weekends, and holidays.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From Php18,070.00 per month

Benefits:

  • Employee discount
  • Paid training

Work Location: In person