Chat and Email Support
2 weeks ago
VIRTUAL PROCESS OR ONE DAY PROCESS ONSITE
Job Responsibilities:
- Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty
- Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client
Qualifications:
- High School Graduate
- Must have at least 1 year of chat support experience in a BPO set up
- Must have experience in live chat
- Amenable to work rotating shifts
- Can work in Ortigas Center
Additional Benefits:
- Up to ₱3,000 in eGCs for application milestones*
- 30% Monthly Performance Incentives upon regularization*
- HMO & Life Insurance
- Up to 25 Paid Time-Off credits
- Performance-based Merit Increases and Milestone Rewards for employees expanding their tenure
Job Type: Full-time
Pay: Up to Php26,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Work Location: In person
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